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Rating: 3 out of 5
Quality of the felt below my expectations
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Still not delivered
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A
Rating: 4 out of 5
Fast and efficient delivery
beanie meets my expectations ...perfect
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beanie meets my expectations ...perfect
A
Rating: 4 out of 5
Adequate navigation. Maybe add subcategories for caps for example: flat caps, army caps...
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A
Rating: 4 out of 5
Item conforms to the order although it had to be modified after validation since the registered product had nothing to do with my ordered basket. But everything was sorted out after an email sent to the seller.
Delivery a bit long (3 weeks) due to stock shortage
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Delivery a bit long (3 weeks) due to stock shortage
A
Rating: 4 out of 5
The delivered item corresponds well to our choice.
No trial made due to the weather!
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No trial made due to the weather!
A
Rating: 3 out of 5
Deadline not respected product compliant
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A
Rating: 3 out of 5
Many models. However, it is a pity not to have any size in cm on the one-size models. This resulted in a return because it was far too small. Only my 12-year-old child could wear it. It is also a pity not to have staff available by phone.
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A
Rating: 4 out of 5
Fast delivery, good quality cotton, but I had ordered a size s/m bucket hat and I was delivered a size l/xl bucket hat.
Too bad.
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Too bad.
A
Rating: 4 out of 5
Beautiful house with a large selection
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A
Rating: 4 out of 5
I really like the product
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A
Rating: 4 out of 5
The positive, a large selection on this site. However, the shipping time was longer than announced during the order (5 weeks instead of 2/3 weeks).
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A
Rating: 4 out of 5
Perfect, no problem on the site, only the access to secure payment posed a problem quickly resolved by the call and the speed of the advisor on the phone, hence an error in the payment registration and a delay in delivery.
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A
Rating: 4 out of 5
Well, it's the hat shop that I prefer
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A
Rating: 4 out of 5
Superrrrrrrrrrrrrr
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Response from Chapellerie Traclet
thank you for your message
best regards
Traclet
best regards
Traclet
A
Rating: 4 out of 5
Satisfactory Traclet hat shop site
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A
Rating: 4 out of 5
Very well made site, except for the hat sizes that do not correspond in "cm"
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A
Rating: 3 out of 5
Delivery offered by chronopost as an option with a significant surcharge and arrival of the product with delay. What interest!!?
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A
Rating: 4 out of 5
Nothing to say, easy navigation, sufficient choice, good quality. Delivery time a bit long.
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A
Rating: 3 out of 5
no particular opinion
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A
Rating: 4 out of 5
Very appreciated speed of order processing and also delivery
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A
Rating: 4 out of 5
Simple easy product conforms to the description
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A
Rating: 4 out of 5
for the site very satisfied very well explained easy to read
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A
Rating: 4 out of 5
Tb: faster delivery would be even better…
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A
Rating: 3 out of 5
I cannot select multiple hat choices at the same time
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A
Rating: 4 out of 5
Ease of use, good value for money of the proposed products.
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A
Rating: 4 out of 5
Well-finished product, well packaged and delivered quickly
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A
Rating: 4 out of 5
A lot of choice
One can have "made in France" and quality products made in the countries of origin.
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One can have "made in France" and quality products made in the countries of origin.
A
Rating: 3 out of 5
A lot of choices. Apparently of quality but Women's beret one size (probably XXL) so unwearable. Fortunately, I manage with sewing. A warning would have been welcome..
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A
Rating: 4 out of 5
navigation, choice and payment is not complicated.
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A
Rating: 4 out of 5
CORRECT QUALITY PRICE - SIZE CORRESPONDS WELL - GOOD PACKAGING
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A
Rating: 3 out of 5
The wait was long: 2 months to receive the hat.
The packaging is quite succinct, but the hat is of superb quality!
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The packaging is quite succinct, but the hat is of superb quality!
A
Rating: 4 out of 5
Very good, just missing the shrink bands
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A
Rating: 4 out of 5
A clear and precise site. I am waiting to have more perspective on the quality of the hat which seems very good at first glance.
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A
Rating: 3 out of 5
Hello,
I had made a comment when I placed my order, to put a foam or cork band so that the hat fits perfectly to my head size. (by the way, it is well indicated on your site to take the larger size if you are between two sizes, and to adjust with these bands.) Anyway, no band in the package. If you could send them to me, that would be perfect.
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I had made a comment when I placed my order, to put a foam or cork band so that the hat fits perfectly to my head size. (by the way, it is well indicated on your site to take the larger size if you are between two sizes, and to adjust with these bands.) Anyway, no band in the package. If you could send them to me, that would be perfect.
A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
No issues
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A
Rating: 4 out of 5
Complete site (details, measurements) and diversified. It lacks for my product photos of the back and thus a paid return for my part (it's not a problem to pay when we see the damage of non-paying amazon; but a good photo from the supplier Bullhide would have helped me not to order unnecessarily). The delivery (24/48h) and the return went smoothly. Some may forget to check the availability of the product again, once the size is selected... given the comments I have read on some rating sites
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A
Rating: 4 out of 5
quick response to emails, fast shipping as well, nothing to complain about :)
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A
Rating: 3 out of 5
Be careful with the regular updating of the list of collection points offered on the Traclet site: the relay point for receiving the package found on the Traclet site no longer existed. I had to choose another one. Aside from this slight inconvenience, everything was perfectly handled within a controlled timeframe.
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