Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 01/06/2022 à 10h18 following a purchase from 14/05/2022

Waiting for the rest of the order!!

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Acheteur Vérifié

Published on 31/05/2022 à 11h28 following a purchase from 24/05/2022

Simple order and good delivery responsiveness.

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Acheteur Vérifié

Published on 30/05/2022 à 14h02 following a purchase from 21/05/2022

No problem, everything went well.

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Acheteur Vérifié

Published on 29/05/2022 à 14h13 following a purchase from 10/05/2022

This is the first time I am unhappy with your site and the way the order was handled, and on top of that, I was told that the hat would be sent to me by TNT, which was not the case, and today, May 29, I still do not have it, and I am going in for surgery for a cancerous tumor on Wednesday, so after that, I will no longer need it because for 4 to 6 months I will have my head bandaged! Very disappointed!!!

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Acheteur Vérifié

Published on 29/05/2022 à 12h26 following a purchase from 22/05/2022

Well received, good quality but too big so I will return it, too bad.

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Acheteur Vérifié

Published on 29/05/2022 à 12h09 following a purchase from 22/05/2022

The product was well packaged. Small downside, too big for my mailbox.

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Acheteur Vérifié

Published on 28/05/2022 à 05h58 following a purchase from 18/05/2022

Recurring identification problem.

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Acheteur Vérifié

Published on 27/05/2022 à 23h22 following a purchase from 21/05/2022

No opinion

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Acheteur Vérifié

Published on 27/05/2022 à 16h08 following a purchase from 20/05/2022

Satisfied, very light cap

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Acheteur Vérifié

Published on 24/05/2022 à 18h49 following a purchase from 09/05/2022

I found the site while looking for a way to shrink a too big straw hat. I was looking for an easy way since I'm not skilled in sewing.
This system is very practical and quick to execute.

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Acheteur Vérifié

Published on 23/05/2022 à 11h12 following a purchase from 15/05/2022

Clear site, precise and user-friendly

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Acheteur Vérifié

Published on 23/05/2022 à 10h03 following a purchase from 16/05/2022

Everything is perfect.
The site is very easy to use. The processing and delivery are perfect!

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Acheteur Vérifié

Published on 21/05/2022 à 15h07 following a purchase from 11/04/2022

Delivery times a bit too long compared to the announced forecasts

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Acheteur Vérifié

Published on 20/05/2022 à 21h52 following a purchase from 14/05/2022

The hat is superb and meets my expectations.
Fast delivery and effective packaging.

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Acheteur Vérifié

Published on 20/05/2022 à 18h38 following a purchase from 14/05/2022

Navigation not easy via mobile (not tested on PC)

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Acheteur Vérifié

Published on 20/05/2022 à 09h59 following a purchase from 15/05/2022

The site is not very intuitive.

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Acheteur Vérifié

Published on 20/05/2022 à 07h31 following a purchase from 16/05/2022

The products are perfect!!!

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Acheteur Vérifié

Published on 19/05/2022 à 18h21 following a purchase from 12/05/2022

Perfect, easy to access.

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Acheteur Vérifié

Published on 19/05/2022 à 16h22 following a purchase from 14/05/2022

The product corresponds well to the website.

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Acheteur Vérifié

Published on 19/05/2022 à 14h16 following a purchase from 02/05/2022

See below

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Acheteur Vérifié

Published on 19/05/2022 à 13h46 following a purchase from 15/05/2022

Very good

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Acheteur Vérifié

Published on 17/05/2022 à 17h03 following a purchase from 02/04/2022

Nothing to report, items received conform to those proposed in their catalog.

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Acheteur Vérifié

Published on 17/05/2022 à 14h18 following a purchase from 10/05/2022

Very good

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Acheteur Vérifié

Published on 17/05/2022 à 11h19 following a purchase from 05/05/2022

Payment by card has never been possible due to session expired issues with the credit agricultural despite validation in my banking app
Had to go through PayPal

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Acheteur Vérifié

Published on 17/05/2022 à 11h12 following a purchase from 09/05/2022

Reliable and fast site

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Acheteur Vérifié

Published on 15/05/2022 à 18h57 following a purchase from 12/05/2022

Conform!!

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Acheteur Vérifié

Published on 14/05/2022 à 12h03 following a purchase from 10/05/2022

Product conforms to the order

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Acheteur Vérifié

Published on 13/05/2022 à 21h24 following a purchase from 27/04/2022

On the site noted delivery 24 to 72h, that was not the case.
Otherwise, nothing to say about the quality of the product, beautiful finish, perfect.

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Acheteur Vérifié

Published on 13/05/2022 à 15h45 following a purchase from 08/05/2022

Size issue at the order (different screen before and after validation)

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Acheteur Vérifié

Published on 13/05/2022 à 15h28 following a purchase from 21/04/2022

Out of stock at the order, however delivery was quite fast. It would have just been appreciated to have an idea of the restocking delay… if you were aware of it…

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Acheteur Vérifié

Published on 13/05/2022 à 08h22 following a purchase from 08/05/2022

The order went well and the panama is of good quality, but TNT sends messages to announce delivery at the pickup point when the package has not arrived... So we go twice for nothing... Disappointing.

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Acheteur Vérifié

Published on 12/05/2022 à 11h08 following a purchase from 04/05/2022

Simple navigation, large choice of products, product received conforms to my order.

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Acheteur Vérifié

Published on 11/05/2022 à 10h42 following a purchase from 23/04/2022

Many choices and smooth navigation on the site.

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Acheteur Vérifié

Published on 10/05/2022 à 22h14 following a purchase from 06/05/2022

I received my order as expected except that a straw hat has a sewing defect (a hole) that I will try to repair

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Acheteur Vérifié

Published on 09/05/2022 à 19h32 following a purchase from 04/05/2022

nothing except that it's a bit expensive...

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Acheteur Vérifié

Published on 08/05/2022 à 21h58 following a purchase from 05/04/2022

The delivery took a while but arrived before the date of use. It's a shame you didn't respond to my delivery date request.

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Acheteur Vérifié

Published on 08/05/2022 à 19h30 following a purchase from 04/05/2022

The cap looks nice in the photo, but awful when you open the box.

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Acheteur Vérifié

Published on 08/05/2022 à 17h22 following a purchase from 04/05/2022

Hat dropped in the mailbox without its packaging.

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Acheteur Vérifié

Published on 07/05/2022 à 21h45 following a purchase from 04/05/2022

Nothing to say!

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Acheteur Vérifié

Published on 07/05/2022 à 17h14 following a purchase from 03/05/2022

Great choice, very fast.

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