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Rating: 4 out of 5
My bucket hat is a bit larger than I thought.........
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The site has a very large selection.
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A
Rating: 3 out of 5
once the payment is made, you are told that the item is not in stock, so for the 24h delivery: missed. I still got my item on time anyway.
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Perfect products
Ultra fast delivery
Navigation on the site not great, improvements to be made.
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Ultra fast delivery
Navigation on the site not great, improvements to be made.
A
Rating: 3 out of 5
It should be specified when ordering whether the product is available immediately or if there is a delay. Do not wait until the order is placed to do so.
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Response from Chapellerie Traclet
Hello
thank you for your message, the delay is normally indicated in green for delivery 24/48 h and in red when there is a delay.
Then, this information is noted in the order summary and a third time, an email is sent.
remaining at your disposal
sincerely
Traclet Sebastien
thank you for your message, the delay is normally indicated in green for delivery 24/48 h and in red when there is a delay.
Then, this information is noted in the order summary and a third time, an email is sent.
remaining at your disposal
sincerely
Traclet Sebastien
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Yes, sometimes lacks stock in certain sizes/models.
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A
Rating: 3 out of 5
Very good product.
But the delivery was a disaster. The box was completely smashed. Forced to fit into my mailbox. It's a miracle that my package was in one piece.
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But the delivery was a disaster. The box was completely smashed. Forced to fit into my mailbox. It's a miracle that my package was in one piece.
A
Rating: 4 out of 5
Well-designed site and relatively clear for product searches. It's a shame the reporting requests for out-of-stock products and those back in stock do not work... So you have to be attentive and check the site regularly.
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A
Rating: 4 out of 5
Very fast shipping, the item matches exactly the description and the requested size. Moreover, the site offers an immense choice of hats of all kinds and for every occasion, I had already ordered once in the past and was very satisfied. I highly recommend it.
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A
Rating: 4 out of 5
Not enough photos.
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A
Rating: 3 out of 5
Too long delays, necessary reminders ......
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A
Rating: 3 out of 5
Hello, I sent you an email yesterday. The Panama was a birthday gift .... finally a real Panama. I am surprised and disappointed that the hat was not delivered with a storage box or at least a dusty bag. Likewise, I would have liked a folding instruction .... I went back to the site. It is still a quality item ....
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A
Rating: 3 out of 5
the black felt fedora hat Brompton has a cardboard look and feel unlike the chameleon hat from my last order
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A
Rating: 4 out of 5
Very good quality of products and the website is very well done.
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A
Rating: 4 out of 5
It's a shame that it's a Chinese manufacturing...
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A
Rating: 4 out of 5
Product perfectly meets my needs, delivered within the announced deadlines.
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A
Rating: 4 out of 5
Varied site, fast delivery.
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A
Rating: 4 out of 5
VERY GOOD
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A
Rating: 4 out of 5
Site to review but diligence of the sales team following email sent. Fast delivery.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
A bit of a wait but it was worth it....
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A
Rating: 4 out of 5
I type 63cm in the site's search engine, but unfortunately I don't see all the caps of that size. But otherwise, I am quite satisfied!
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A
Rating: 4 out of 5
Satisfied 9
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A
Rating: 4 out of 5
Fast
Well packaged.
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Well packaged.
A
Rating: 3 out of 5
Navigation a bit complicated on the site
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Difficult to read the offer at the beginning... You have to get used to the vision you have of your collections to find what you want
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A
Rating: 4 out of 5
Correct
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A
Rating: 4 out of 5
Effective. I would just criticize your site for not being able to clearly distinguish between delivery location and billing address if the names are different when placing orders. Fortunately, I was able to correct the mistake by phone.
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A
Rating: 3 out of 5
Delivery time announced of 3 weeks… exceeded by 2 months!!
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A
Rating: 3 out of 5
Unfortunately it was too big so we are waiting to see how it goes after we returned the order
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A
Rating: 4 out of 5
Good value for money. Size 60 a bit tight, 61 would be perfect. A size adjustment would be welcome.
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A
Rating: 3 out of 5
delivery
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Sometimes issues with the filters.
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A
Rating: 4 out of 5
Despite an initial error on the delivered product, the Traclet team was very responsive to correct the issue and redeliver the correct hat.
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A
Rating: 4 out of 5
I found the product a bit too expensive.
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A
Rating: 3 out of 5
2 orders placed on the site, 2 orders not conforming to the product photos. A wide choice of hats certainly, but still, the product photos need to be updated. Too bad.
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