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Rating: 4 out of 5
very long delivery for my part (about 1 month).
intuitive site, easy to navigate
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intuitive site, easy to navigate
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good for the delivery time and the quality of the product. Small issue with the size (see cap section)
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A
Rating: 4 out of 5
compliant with the ad
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A
Rating: 4 out of 5
quality product
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A
Rating: 4 out of 5
good and beautiful site. a lot of choices
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A
Rating: 4 out of 5
No issues with this order, whether in delivery time or the quality of the product received. I recommend
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A
Rating: 4 out of 5
Clear and precise, well done
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A
Rating: 4 out of 5
Very fast delivery. Beret of very good quality. A gift box would have been appreciated though.
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A
Rating: 4 out of 5
Quality item
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A
Rating: 3 out of 5
A long delay due to the product being out of stock, so the delivery was also later than expected.
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A
Rating: 4 out of 5
Very good, too bad the packaging during shipping was not careful...
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A
Rating: 4 out of 5
Nothing to say about the product! Very good
However, the delivery time is way too long! 1 month and a half
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However, the delivery time is way too long! 1 month and a half
A
Rating: 4 out of 5
Readable and clear
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A
Rating: 4 out of 5
delivery on time and the product meets my expectations
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A
Rating: 4 out of 5
GOOD
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A
Rating: 3 out of 5
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
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A
Rating: 4 out of 5
Nice item, good communication during the sale, some confusion about the delivery date initially announced for the 21st and finally corrected to the 22nd. Box perforated upon delivery at the relay point
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A
Rating: 4 out of 5
Clear and accessible site.
Fast shipping and careful packaging. Product conforms to my order and quality/price is on point.
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Fast shipping and careful packaging. Product conforms to my order and quality/price is on point.
A
Rating: 3 out of 5
Quite average, disappointing!
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A
Rating: 4 out of 5
Good, easy to use
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A
Rating: 4 out of 5
Very satisfied with my order. The delivery was very fast.
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A
Rating: 4 out of 5
Nothing to complain about, impeccable
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A
Rating: 3 out of 5
Fez hat too big compared to the ordered size
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A
Rating: 4 out of 5
good product, delivery within the expected time
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A
Rating: 4 out of 5
Ease of ordering, fast and quality delivery, too bad you have to pay for return shipping (especially when the item does not meet the expected quality) but refund is easy.
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A
Rating: 4 out of 5
Very well made and practical site, too bad there are few sizes available
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A
Rating: 4 out of 5
very beautiful product
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A
Rating: 3 out of 5
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
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A
Rating: 4 out of 5
The beige leather Trilby hat size L 58/59 is too large, I returned it by colissimo on 12/17/21. I am waiting for the same in size M 56/57 in return. However, its shape and quality suit me perfectly.
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A
Rating: 4 out of 5
LACK OF PHOTOS.
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A
Rating: 3 out of 5
Disappointing product in quality
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A
Rating: 4 out of 5
Navigating the site is a bit complicated to find the size of hats and caps
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A
Rating: 4 out of 5
fast site and varied products
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A
Rating: 3 out of 5
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
The site is very good
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A
Rating: 4 out of 5
Very good, a bit long to be delivered
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A
Rating: 4 out of 5
The indicated delivery date was not respected. Fortunately, I was able to be home the next day.
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A
Rating: 3 out of 5
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
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Rating: 4 out of 5
Very good except at the time of payment it crashed a lot, so I ended up with 2 identical orders, but they canceled them as soon as they received my email; so everything was back in order
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