Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 17/12/2021 à 16h54 following a purchase from 12/12/2021

I am very happy with the quality of the ordered products. Small downside: the hat was all dusty on top.... Fast and secure shipping

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Acheteur Vérifié

Published on 17/12/2021 à 13h33 following a purchase from 09/12/2021

fast order, fast delivery

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Acheteur Vérifié

Published on 17/12/2021 à 11h52 following a purchase from 15/11/2021

Doubtful return policy, unpleasant phone reception.

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Acheteur Vérifié

Published on 16/12/2021 à 17h32 following a purchase from 11/12/2021

Compliant with the description.
Magnificent

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Acheteur Vérifié

Published on 16/12/2021 à 17h13 following a purchase from 06/12/2021

Fast delivery. Reactive following my mistake in the order.
Very satisfied with my purchase.

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Acheteur Vérifié

Published on 16/12/2021 à 14h05 following a purchase from 12/12/2021

Out of 3 ordered items, I have to return two because they don't fit: one is not my size and the other does not suit me

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Acheteur Vérifié

Published on 16/12/2021 à 12h58 following a purchase from 11/12/2021

Order delivered quickly, product matching my expectations.

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Acheteur Vérifié

Published on 16/12/2021 à 07h55 following a purchase from 08/12/2021

Delivery is not what was expected

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Acheteur Vérifié

Published on 15/12/2021 à 22h03 following a purchase from 01/12/2021

GOOD SERVICE

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Acheteur Vérifié

Published on 15/12/2021 à 21h32 following a purchase from 08/12/2021

Quality product, compliant with the description, keeps very warm ....
Negative point delay in delivery, delivery to a pickup point, while we had paid for home delivery

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Acheteur Vérifié

Published on 15/12/2021 à 21h32 following a purchase from 09/12/2021

Good site, but not very responsive, if the product you ordered is out of stock.

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Acheteur Vérifié

Published on 15/12/2021 à 06h32 following a purchase from 08/12/2021

Effective responsiveness of customer service

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Acheteur Vérifié

Published on 14/12/2021 à 15h39 following a purchase from 07/12/2021

Very happy, product compliant just a pity that it wasn't in a nice box or something for Christmas gifts

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Acheteur Vérifié

Published on 14/12/2021 à 08h23 following a purchase from 09/12/2021

Compliant with my expectations

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Acheteur Vérifié

Published on 14/12/2021 à 06h54 following a purchase from 09/12/2021

Fast delivery. Good

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Acheteur Vérifié

Published on 13/12/2021 à 15h33 following a purchase from 30/11/2021

Good product, I order with confidence.

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Acheteur Vérifié

Published on 13/12/2021 à 14h17 following a purchase from 04/12/2021

NO COMMENT

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Acheteur Vérifié

Published on 13/12/2021 à 09h36 following a purchase from 04/12/2021

Item corresponding to the order, fast delivery, reactive commercial service. I recommend

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Acheteur Vérifié

Published on 13/12/2021 à 09h31 following a purchase from 05/12/2021

Pleasant site.

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Acheteur Vérifié

Published on 13/12/2021 à 08h09 following a purchase from 05/12/2021

Ease of ordering. Little choice. Most products were unavailable. Too bad, the prettiest models were out of stock.

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Acheteur Vérifié

Published on 13/12/2021 à 08h08 following a purchase from 06/12/2021

Product compliant, to see when trying on!

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Acheteur Vérifié

Published on 12/12/2021 à 17h49 following a purchase from 22/10/2021

very satisfied despite very long delays

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Acheteur Vérifié

Published on 11/12/2021 à 22h28 following a purchase from 08/12/2021

that's good it keeps warm

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Acheteur Vérifié

Published on 11/12/2021 à 17h46 following a purchase from 06/12/2021

It was quick, important during this Christmas period

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Acheteur Vérifié

Published on 11/12/2021 à 16h59 following a purchase from 08/12/2021

Very good thank you

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Acheteur Vérifié

Published on 11/12/2021 à 10h43 following a purchase from 16/11/2021

See my comments below

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Acheteur Vérifié

Published on 11/12/2021 à 10h23 following a purchase from 06/12/2021

No comment

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Acheteur Vérifié

Published on 10/12/2021 à 20h28 following a purchase from 06/12/2021

Fast delivery, small downside for the return a bit complicated, but customer service responds very quickly.

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Acheteur Vérifié

Published on 10/12/2021 à 16h55 following a purchase from 07/12/2021

I have to pick up my package at a different collection point than planned and I don't know how to get there

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Acheteur Vérifié

Published on 10/12/2021 à 12h52 following a purchase from 03/11/2021

Delay far too long between order and delivery

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Acheteur Vérifié

Published on 10/12/2021 à 09h19 following a purchase from 06/11/2021

Reliable site

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Acheteur Vérifié

Published on 10/12/2021 à 01h33 following a purchase from 24/11/2021

Site = very good very good quality of products

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Acheteur Vérifié

Published on 09/12/2021 à 23h55 following a purchase from 24/11/2021

There was an error in the size of the cap received. Customer service immediately responded to me, the correct size was sent the next day, package delivered within two days with a return label for the wrong cap. Order with your eyes closed, because in case of a problem, customer service is great!

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Acheteur Vérifié

Published on 09/12/2021 à 20h22 following a purchase from 01/12/2021

Generally satisfied with my purchase

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Acheteur Vérifié

Published on 09/12/2021 à 18h07 following a purchase from 25/11/2021

Nothing to complain about, it resonated true!!!

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Acheteur Vérifié

Published on 09/12/2021 à 17h43 following a purchase from 04/12/2021

Order conforms to the request

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Acheteur Vérifié

Published on 09/12/2021 à 15h55 following a purchase from 05/12/2021

Item arrived unusable and returned, at my expense.
Waiting for a new shipment.

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Acheteur Vérifié

Published on 09/12/2021 à 13h22 following a purchase from 06/12/2021

Conforms to what is expected

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Acheteur Vérifié

Published on 08/12/2021 à 21h47 following a purchase from 02/12/2021

Good

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Acheteur Vérifié

Published on 07/12/2021 à 22h23 following a purchase from 30/11/2021

Satisfactory navigation

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