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Rating: 4 out of 5
Product ok fits well, fast delivery.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
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A
Rating: 3 out of 5
2 points to absolutely improve I think:
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
Translated reviews
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
A
Rating: 4 out of 5
The cap fits small...
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A
Rating: 4 out of 5
The delivery is too long.
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A
Rating: 4 out of 5
SPEED.
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A
Rating: 4 out of 5
Still as efficient.
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
Beautiful models, but unavailable for sale
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A
Rating: 4 out of 5
Delivery speed
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A
Rating: 4 out of 5
In my opinion, the hat is not deep enough and yet I don't think I have a sugar loaf head!!!
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A
Rating: 4 out of 5
I had made a mistake with the size, I found the return procedure to be quite appropriate.
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A
Rating: 4 out of 5
It's difficult to appreciate the difference between hats of equivalent price online
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A
Rating: 4 out of 5
Nothing to report!
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A
Rating: 4 out of 5
Out of the three night caps purchased (one was supposed to be black but was delivered white), my husband appreciates the quality of the two white ones. The third one (beige) is tighter and can serve as an outdoor cap. I am satisfied with my order although the delivery was too long.
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A
Rating: 4 out of 5
I regret that I was advised to take the widest head circumference, which means I ended up with a hat that is ultimately too big...
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A
Rating: 3 out of 5
Average because there was no information for several weeks after the order even though my account had been debited.
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A
Rating: 4 out of 5
compliant with my request
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A
Rating: 3 out of 5
Average
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A
Rating: 4 out of 5
Nice product.
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A
Rating: 4 out of 5
problem-free delivery
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
Fast shipping, merchandise return also fast....but restocking of a product is slow.
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A
Rating: 4 out of 5
Nothing to report, ordered item conforms to delivery made in 3 days
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A
Rating: 4 out of 5
Happy with the product and its delivery and adherence to the delivery deadline, I will recommend the site
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A
Rating: 4 out of 5
waiting for 2 months
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A
Rating: 3 out of 5
product too small size does not match
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A
Rating: 4 out of 5
very good navigation on the site. very clear category.
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A
Rating: 3 out of 5
Positive: fast delivery (Chronopost so paid) & hat in excellent condition
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
Translated reviews
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
A
Rating: 4 out of 5
Hello Madam Sir, It is very unfortunate that the ear covers are not a bit larger. My ear is barely protected. Regards
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A
Rating: 4 out of 5
Very serious site, the product is compliant with the order, the aids on the site: advice for maintenance and for taking the right size are very useful especially for a first purchase.
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A
Rating: 4 out of 5
Deadline respected, compliant with the order
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A
Rating: 3 out of 5
It's a shame that the delivery time is not clearly indicated or really respected
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Rating: 4 out of 5
Nothing to report. Perfect!
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Rating: 4 out of 5
Well received, quickly and in perfect condition.
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Rating: 4 out of 5
Very good but a bit small
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Rating: 3 out of 5
This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!
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A
Rating: 4 out of 5
I immediately found the product I was looking for on the website, at an affordable price (with an explanatory video as well)
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Everything is ok, and fast delivery
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