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Rating: 4 out of 5
good but a bit long for the order
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Good site, however it is impossible for me to return an item ordered by mistake...
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A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Very good site, impeccable delivery
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A
Rating: 4 out of 5
Nothing to report, very good shop
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
nothing to report, perfect
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A
Rating: 3 out of 5
size M56,57 a bit too big (made in China???)
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A
Rating: 4 out of 5
A small error with the package but quickly corrected. Thank you
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A
Rating: 3 out of 5
Difficult to pay online! I know that ChapellerieTraclet is not directly to blame but it was difficult to place the order. Thanks to the person who kindly informed me over the phone and sent me a payment form.
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A
Rating: 3 out of 5
Order 04.09 (cap + chapka)
Cap delivered on 25.10
Chapka pending
Issue?
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Cap delivered on 25.10
Chapka pending
Issue?
A
Rating: 4 out of 5
Order of a navy blue night cap, one size Ref RC074X.
One size too tight to fit all adults and teenagers. The quality seems acceptable.
Translated reviews
One size too tight to fit all adults and teenagers. The quality seems acceptable.
A
Rating: 3 out of 5
Navigating the site presents some difficulties in searching.
One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
Translated reviews
One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
A
Rating: 4 out of 5
well done
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A
Rating: 4 out of 5
Good reception on time, quality hat. Given the price, a nicer box and a note accompanying the hat would have been a good idea.
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A
Rating: 3 out of 5
Just to say that size 61 is too tight for me and I would have needed a 62. There is a way to wear the beret military style, perched on the top of the head and well turned over the ears, a more relaxed, looser way, which would deserve larger sizes.
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A
Rating: 4 out of 5
fast shipping and deadlines respected!! I recommend!
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A
Rating: 4 out of 5
good quality product
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A
Rating: 3 out of 5
Important delays.
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Traclet, a good discovery on the internet.
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A
Rating: 4 out of 5
Good customer service: A quick response regarding the status of my order.
Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
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Respect for the delivery time for a navy cap size 65 (3 weeks).
Good finish of the product, in accordance with the order.
A
Rating: 4 out of 5
Regarding the site, it's perfect. For the ordered item, I will wait a bit longer before declaring myself satisfied or not.
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A
Rating: 4 out of 5
Fast delivery and in line with my expectations
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A
Rating: 4 out of 5
Beautiful product quality
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A
Rating: 4 out of 5
perfect product
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A
Rating: 4 out of 5
I received my package well,
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A
Rating: 4 out of 5
Nice site.
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A
Rating: 3 out of 5
size 58 is too big, :::::
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A
Rating: 4 out of 5
A wide choice of items, while there are hardly any hatters left in town. Good quality item (hoping this will be confirmed with use) for a very reasonable price
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A
Rating: 4 out of 5
Well-designed site. Important choice but not all sizes are always available.
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A
Rating: 4 out of 5
I asked if they could add a second one if they had it. I was given the answer with the shipment. I would have preferred to be told by email and I could have added another cap. But maybe I wasn't clear!
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A
Rating: 4 out of 5
This hat is a bit small
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A
Rating: 3 out of 5
The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.
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A
Rating: 4 out of 5
Nothing to say, perfect order
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A
Rating: 4 out of 5
Various categories of headgear
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A
Rating: 4 out of 5
Impeccable product..but I put a few more euros to have a box to keep it...best regards
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A
Rating: 4 out of 5
Products conform to the photo
Good quality
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Good quality
A
Rating: 4 out of 5
No response to my question about the size
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A
Rating: 4 out of 5
Clear site, filled with good products, details, and advice. However, I think there are products that will no longer be restocked (depending on sizes), it should be more explicit on this point.
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