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Rating: 4 out of 5
Everything is compliant.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?
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A
Rating: 4 out of 5
Good product
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A
Rating: 3 out of 5
Not satisfied with the delivery, almost 2 weeks delay.
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A
Rating: 3 out of 5
There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item.
But your responsiveness ultimately paid off, and everything is back to normal.
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But your responsiveness ultimately paid off, and everything is back to normal.
A
Rating: 4 out of 5
Quality of products and speed of shipping. A safe bet!
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A
Rating: 4 out of 5
Always a lot of choices on this site. I quickly found and ordered what I was looking for, at a reasonable price
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A
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
Good products, quick delivery, means somewhere good team. That's sound rather good.
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A
Rating: 4 out of 5
Could be improved with the 'filter' part. Possibility to add additional points to go as quickly as possible to our search.
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A
Rating: 4 out of 5
Many items. Beautiful photos...
Selection or sorting criteria a bit limited.
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Selection or sorting criteria a bit limited.
A
Rating: 3 out of 5
Order placed on 07/07/2021 and delivery received on 25/09/2021! The payment was processed without delay and we waited more than two and a half months to receive the ordered product.
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A
Rating: 4 out of 5
Difficult to navigate the site, as it lacks sorting options (everything at once for example.)
Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
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Order from Friday received on Monday, impeccable packaging and item compliant with the description. Good purchase
A
Rating: 4 out of 5
The site is well made. The hat I received is of good quality. Only downside: I ordered a size 56/57 and received a size 57, so a bit too big. A detail, however.
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A
Rating: 3 out of 5
I am very happy with my hat, but I wanted it in black and I received it in green: it is very difficult to know which color was chosen on the site, there is only one photo in black (for the hat I took anyway) and no visual difference when clicking on one color or another: I didn't even realize I was ordering in green... this could be improved on the site.
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Response from Chapellerie Traclet
Hello, we have taken your message into account and we will try to resolve this issue. For the green hat, it is indeed possible to change it if it does not suit you. Best regards, Traclet Sebastien
A
Rating: 4 out of 5
Happy with the beanie
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A
Rating: 4 out of 5
Good but a very long delay
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A
Rating: 4 out of 5
Nothing to report
Order and delivery top-notch
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Order and delivery top-notch
A
Rating: 4 out of 5
PayPal made 2 payments but I would like to know how I will recover the remaining 2 payments following the purchase of a single order!!
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A
Rating: 4 out of 5
Satisfied with my order despite the delivery issue
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A
Rating: 4 out of 5
The search system does not satisfy me. The yellow hat I ordered cannot be found among the yellow hats. Also, there is no possibility to save for later what I found while searching.
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A
Rating: 3 out of 5
Fast and efficient service. The product labeled as size 56 is actually size 55 (measured with a tape measure).
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A
Rating: 4 out of 5
The hat is perfect
I just would have liked the delivery to be so too
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I just would have liked the delivery to be so too
A
Rating: 4 out of 5
Navigation is a bit laborious when you don't know the vocabulary of hat making but you find very quickly.
Too bad there are many unavailability (on the items I was targeting)
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Too bad there are many unavailability (on the items I was targeting)
A
Rating: 4 out of 5
I recommend this supplier.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Hello, satisfied with the order and the product ordered. However, the delivery time is a bit long.
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A
Rating: 3 out of 5
I don't like the material of this hat.
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A
Rating: 4 out of 5
Sewn logo slightly crooked
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A
Rating: 3 out of 5
I ordered the wrong size.
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A
Rating: 4 out of 5
In line with my expectations.
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A
Rating: 4 out of 5
Nothing particular to say. I was looking for a hat maker online and came across this site, pleasant to visit and the delivery is fast
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A
Rating: 4 out of 5
very explicit photo corresponding to my search
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A
Rating: 4 out of 5
quick and easy purchase, delivered in Italy in 5-6 days
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A
Rating: 3 out of 5
Not satisfied with my order.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
A practical site, pleasant navigation
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A
Rating: 3 out of 5
Certainly there is a choice but at the time of payment, the payments are refused and this by card so you have to call to either reorder or pay the person online who is not very nice!!
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