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Rating: 4 out of 5
Good site, but searches are a bit complicated
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Hello, your site is intuitive, the delivery was made on time but disappointment upon opening, indeed, I ordered black suspenders and received beige ones, despite the delivery note conforming to my choice. Given the short time frame of my ceremony, I am forced to keep them. A bit disappointed even if the product itself has not yet been worn
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A
Rating: 4 out of 5
Web page quite clear and well-constructed search engine. One can easily find the desired item
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A
Rating: 3 out of 5
order with 2 months delay
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Correct site, search with filters improvable, additional photos would be a plus. Fast delivery.
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A
Rating: 4 out of 5
very nice hat, sturdy and well protecting from the sun and cold. Nevertheless, it's a pity that the lining at the bottom is not also made of hemp.
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A
Rating: 4 out of 5
Ok, responsive and attentive
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A
Rating: 4 out of 5
perfect, all good
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A
Rating: 4 out of 5
2nd order placed on this site
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A
Rating: 4 out of 5
very good
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A
Rating: 3 out of 5
I have a business and there is an error on the order. Too long delays
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very accessible and detailed site
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A
Rating: 4 out of 5
Detailed explanations on the site. Product meets expectations at first glance. However, we would have hoped for a more moderate price.
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A
Rating: 4 out of 5
The site is very good, the products are well presented, the delivery and the presentation of the package are perfect, the shipping date is respected.
The hat is beautiful, except that it is a pity that the braid around the crown is not wider (it is too discreet) and that there is no lace that goes around the crown and falls back at the back in a crossed mode.
Best regards
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The hat is beautiful, except that it is a pity that the braid around the crown is not wider (it is too discreet) and that there is no lace that goes around the crown and falls back at the back in a crossed mode.
Best regards
A
Rating: 3 out of 5
delivery conforms to the order, but too long delay.
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A
Rating: 3 out of 5
The site is excellent, as is the offer. However, 5 weeks after my order, I still have not received my hat, while I live in Belgium: a week (business days) delivery time seems a bit long, while the announced delivery time in France is much shorter.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Easy navigation and ordering
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A
Rating: 4 out of 5
Good service and good responsiveness to questions sent by email. One point to improve: it was not indicated at the time of payment that the hat was out of stock, but the delay (3 weeks) was acceptable
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Rating: 4 out of 5
French-made product, corresponding to my expectations.
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Rating: 4 out of 5
Very satisfied, I recommend the site and its products, which will cover for a good while the little hair I have left.
Thank you.
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Thank you.
A
Rating: 3 out of 5
There are not enough photos on a mannequin or in a situation to get a better idea of the hat.
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A
Rating: 4 out of 5
I am not sure about recommending on this site, I like the quality
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Delivery too slow
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A
Rating: 4 out of 5
Well done
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A
Rating: 4 out of 5
Perfect hat, but I was scared about the delivery time! I was expecting 4 weeks instead of 2 or 3! I had to ask for it. Fortunately, very responsive service from Traclet.
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A
Rating: 4 out of 5
Smooth and intuitive navigation.
Clear and relevant information.
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Clear and relevant information.
A
Rating: 4 out of 5
Very easy to use site
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A
Rating: 4 out of 5
Products received in just over a week after ordering, products conforming in size and of very good quality.
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A
Rating: 4 out of 5
Delivery a bit long but announced. And in the end, the delay was very correct.
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A
Rating: 4 out of 5
Clear site
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Rating: 4 out of 5
Reliable information on delivery and its uncertainties. Very good article, careful packaging. I recommend.
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Rating: 4 out of 5
Exactly as I expected. Beautiful quality!!
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Rating: 4 out of 5
I am satisfied with the site and even more with the hat, but I did not receive the user guide as indicated in the description...
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Rating: 4 out of 5
The ordered hat arrived well, conforming, but I had to wait more than a month!
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Rating: 4 out of 5
Very good discovery for me! Thank you!
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