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Rating: 4 out of 5
When ordering, I asked a question about the item and the answer was not precise enough, the answer was discovered after delivery on the item itself.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Product quality at the appointment
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A
Rating: 4 out of 5
Order by phone. Received in perfect condition and even ahead of time.
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A
Rating: 3 out of 5
I waited for the beige model for weeks. Impossible to order. The site does not work.
Finally ordered the khaki model. Alas.
Delivery took a week after several announcements from the post office that it would arrive the next day which was not the case
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Finally ordered the khaki model. Alas.
Delivery took a week after several announcements from the post office that it would arrive the next day which was not the case
A
Rating: 4 out of 5
Excellent article, reasonable price and delivery without problems
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A
Rating: 3 out of 5
the delivery person did not have a mask
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A
Rating: 4 out of 5
The site is quite user-friendly, no problem receiving the package, items received as I ordered so satisfied
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A
Rating: 4 out of 5
Too bad there are so many out of stock in large sizes 60 61 .... Otherwise the quality is there
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A
Rating: 4 out of 5
Fast and compliant delivery
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A
Rating: 3 out of 5
Site and delivery perfect. Product marked with a bad crease altering its appearance and therefore not quite conforming to the presentation photo.
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Response from Chapellerie Traclet
Hello,
Please excuse us for this inconvenience; you can remove this crease by steaming it.
Remaining at your disposal
Best regards
Traclet
Please excuse us for this inconvenience; you can remove this crease by steaming it.
Remaining at your disposal
Best regards
Traclet
A
Rating: 4 out of 5
Site quite simple to navigate
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A
Rating: 4 out of 5
Speed and quality of delivery.
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A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Pleasant and helpful staff on the phone, very well informed, I recommend this store
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A
Rating: 4 out of 5
Customer service on the phone...very good, but the shipping was long
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A
Rating: 3 out of 5
Happy to receive my Australian hat at 12 PM today, March 15, 2021. I put it on my head immediately while doing the most important thing for me, which is to lift the edges using the side snap buttons. A minute later, without forcing at all, I wanted to lower the sides to see my hat fully open and, to my unpleasant surprise, the left eyelet (male fitting) came out of the fabric, pulled by the female fitting button; leaving an unusable hole now. I am deeply disappointed because once again I have come across an item that I cannot wear as I would like. What do you advise me to do? Without this problem, I would have checked 5 stars.
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A
Rating: 3 out of 5
Easy order and delivery, well-tracked. But the order (walking stick), although carefully packaged, arrived slightly damaged.
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Response from Chapellerie Traclet
Hello,
can you send us a photo so we can check with the post office because on our side we do everything possible to ensure that the items are well packaged but we are not immune to a transport issue.
Best regards
Traclet
can you send us a photo so we can check with the post office because on our side we do everything possible to ensure that the items are well packaged but we are not immune to a transport issue.
Best regards
Traclet
A
Rating: 4 out of 5
The website is quite good but the calling hours are too limited from 9am to 12:30pm
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A
Rating: 4 out of 5
Good quality cane for the price
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A
Rating: 4 out of 5
Product received well packaged and on time
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A
Rating: 3 out of 5
The function on the net when the product is not available saying: 'contact me when the product is available' does not work. I had to make the inquiries by phone to get my product.
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A
Rating: 3 out of 5
The package is not handed directly to the customer by La Poste, so it is not possible to check the contents in front of the postal worker.
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A
Rating: 4 out of 5
Easy navigation on the site.
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A
Rating: 4 out of 5
Just please specify when there is a delivery delay of more than 15 days and it will be great.
Best regards
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Best regards
A
Rating: 4 out of 5
Pleasant navigation, clear sections
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A
Rating: 4 out of 5
I am satisfied, I found easily on the site.
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A
Rating: 4 out of 5
see below
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A
Rating: 4 out of 5
Good quality
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 3 out of 5
Site could be simplified.
More important indication when there is a stock shortage.
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More important indication when there is a stock shortage.
A
Rating: 4 out of 5
Very well done
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A
Rating: 3 out of 5
I am satisfied with the product.
Delivery: the delivery person did not leave the package in the mailbox even though it could fit (I checked); He rolled over the 80 meters of private road leading to my home, moving barriers that protected 2 manholes that had just been cemented at the risk of destabilizing them.
It might be useful to indicate on the packages those that can be deposited in mailboxes.
Translated reviews
Delivery: the delivery person did not leave the package in the mailbox even though it could fit (I checked); He rolled over the 80 meters of private road leading to my home, moving barriers that protected 2 manholes that had just been cemented at the risk of destabilizing them.
It might be useful to indicate on the packages those that can be deposited in mailboxes.
A
Rating: 3 out of 5
A downside on the order screen, which does not allow the selection of the desired product (photos showing two versions). Risky.
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A
Rating: 4 out of 5
Fast reception.
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A
Rating: 4 out of 5
Easy navigation,
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A
Rating: 4 out of 5
Nothing to say, smooth and intuitive navigation. Great plus for the help with measuring head circumference and advice.
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A
Rating: 3 out of 5
Expensive for what it is. Part of the very thin double-sided adhesive film that overflows on the side of the fabric that will be in contact with the forehead: when you remove the protective film, at each end of the piece to be glued, a sticky rectangle will necessarily be against the forehead. It should have been that there was no sticky return at the ends. I am rather disappointed.
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Response from Chapellerie Traclet
Hello,
the head reducers have a sticky part that extends on the other side so that it is held during delivery.
When sending from us, a part is unstuck to facilitate the removal of the protective film. It is then easy to do the same on the other sides.
We have an explanatory video for the installation of the reducer at the bottom of the page, here is the link:
https://www.chapellerie-traclet.com/fr/entretien-du-chapeau/777-reducteur-de-tete.html
Remaining at your disposal for any questions.
Best regards
Traclet
the head reducers have a sticky part that extends on the other side so that it is held during delivery.
When sending from us, a part is unstuck to facilitate the removal of the protective film. It is then easy to do the same on the other sides.
We have an explanatory video for the installation of the reducer at the bottom of the page, here is the link:
https://www.chapellerie-traclet.com/fr/entretien-du-chapeau/777-reducteur-de-tete.html
Remaining at your disposal for any questions.
Best regards
Traclet
A
Rating: 4 out of 5
Well packaged and delivered quickly...
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A
Rating: 4 out of 5
deadlines respected
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A
Rating: 4 out of 5
very good
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