Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Let's say when we call ourselves CHAPEAUX FRANCE I did not expect to have the 4 caps made in CHINA... TOO BAD I CANNOT SEND YOU PHOTOS BECAUSE I RECTIFIED THE WOOL ONE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Delivery time not respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2021
The site is well done. Great delivery. Lots of new items. Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2021
Delivery on time, despite contradictory messages. Good quality, not deep enough to hold well on the head.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
This was my first visit and I was delighted, I found what I had been looking for for three years. A big thank you for the clarity of your site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
The hat is beautiful with just a downside regarding the fleece lining which is only around the ears and not on the entire hat which seems to me is not specified in your description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
very good but I would like to receive a message earlier if an item is no longer in stock and especially when it can be delivered!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2021
Random delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
Not easy when you click on an item to return to the previous page.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
Very wide choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
warm and very pleasant site. You can easily find what you are looking for
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
Navigation and product shipping are correct. The tracking service was also well detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
good except for the delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Good product.... the site photos do not allow for a good enough identification of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2021
Satisfaction is not complete because the delivered cap is not the color mentioned on the site. When you buy an anthracite gray color, you expect the reflection of the selected shade... however, the model received is BLACK, completely black for the outer part (visible) and only 'Scottish' gray for the underside of the visor!!
You will easily understand our dissatisfaction!!! However, my husband decided to keep the cap because the size suited him.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2021
Too little communication on the order and delivery tracking. Fortunately, the quality of the product is present and meets my expectations. We'll see with time...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
All good, everything is okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2021
Change of habits and return to good form, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
8 out of 10
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Delivered on time. Service was great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
It would be good to put a photo of the hats worn by a model to better understand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Good article and received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
For a first order, everything was perfect, item not disappointing, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
Easy navigation and quick response to my questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Very good product
A downside on the communication of the order tracking.
Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
Product delivered not conforming to the order (color error). Very quick response to my request for exchange. I was promised a shipment of the correct color with a return slip.
Waiting, hoping for a quick return.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
Too long the hat manufacturing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2021
Just the right size.
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Perfect. Too bad for the one size fits all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
very nice cap, I am completely satisfied.
Problem with the order, impossible to choose a pickup point, so had to choose colissimo, which costs two euros more
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
I would like to exchange the product.
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Response from Chapellerie Traclet
Hello,
it is of course possible to exchange the product; please return it to us with the order reference and let us know the new size you would like in exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Fast and efficient work
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
Good site but it might be preferable to remove the hats in TU. I thought they were adjustable but no, the received hat is too big.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
VERY PRACTICAL SITE - ultra fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Fast and compliant delivery. Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2021
Quality beanie but fine wool. I am disappointed.
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