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Rating: 3 out of 5
Delivery in 3 weeks and a few days, followed up by phone twice. No feedback from the store on the delay. Had to settle for a 'product being restocked'.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Foreign manufacturing so we'll see over time...
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A
Rating: 4 out of 5
Very good, varied
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A
Rating: 4 out of 5
Honestly a very good hat for the price.
I didn't give 5 stars because you can see some sewing threads from the inner band and on the edges of the hat, nothing dramatic though.
Another small negative point is that you can notice some imperfections regarding the smoothing of the felt. 2 lumps of wool spotted for now, but I must be the only one to see them.
In the end, if we consider the item in relation to the price, this hat is of impeccable quality.
Translated reviews
I didn't give 5 stars because you can see some sewing threads from the inner band and on the edges of the hat, nothing dramatic though.
Another small negative point is that you can notice some imperfections regarding the smoothing of the felt. 2 lumps of wool spotted for now, but I must be the only one to see them.
In the end, if we consider the item in relation to the price, this hat is of impeccable quality.
A
Rating: 4 out of 5
Great
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Delivery as per the order, truly satisfied with the quality of the product. I recommend.
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A
Rating: 4 out of 5
thank you
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A
Rating: 4 out of 5
Perfect except for the delivery
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A
Rating: 3 out of 5
Reactive and good service!
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A
Rating: 3 out of 5
See my comment.
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A
Rating: 3 out of 5
I would have liked to send to a different recipient than the billing address. This is impossible on your site.
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A
Rating: 4 out of 5
I hope the hat will keep warm because for the price it is not very thick
A bit disappointed
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A bit disappointed
A
Rating: 4 out of 5
Delivery time top-notch, the product corresponds exactly to the photos.
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A
Rating: 4 out of 5
-
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A
Rating: 3 out of 5
Not notified of the delivery; the package had been waiting at the post office for a week...
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A
Rating: 4 out of 5
Beautiful quality, the brown is rather black, however the chapka is large when the ears are raised and is really fitted when they are lowered. The seams may tend to press a bit too much at the ears, we'll see with use over time, maybe to shape it.
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A
Rating: 4 out of 5
A lot of choices on the site, very easy to access and navigate. Item perfectly
conforms to what I had seen. Delivery in accordance with the expected deadlines.
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conforms to what I had seen. Delivery in accordance with the expected deadlines.
A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Correct packaging and product conforms to what I thought. Good customer follow-up
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A
Rating: 4 out of 5
Delivered quickly and very good product
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A
Rating: 4 out of 5
Nothing to report. Fast delivery to the relay point....
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A
Rating: 4 out of 5
The rain scarves are not very enveloping to protect the entire hairstyle from the rain. However, the hats are perfect.
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A
Rating: 3 out of 5
The site is well done but you should include the dimensions of the hats.
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A
Rating: 4 out of 5
Great choice of products that seem to be of quality. Fast delivery. Correct prices.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good for the delay and the merchandise; quite good for the packaging.
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A
Rating: 4 out of 5
Great site and product.
The search engine can be improved
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The search engine can be improved
A
Rating: 4 out of 5
very satisfied with the cap
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A
Rating: 4 out of 5
Fast delivery, and very nice hat!
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A
Rating: 3 out of 5
I received the hat more than three weeks after the order!
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A
Rating: 4 out of 5
Good overall.
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A
Rating: 4 out of 5
Ordered a Stetson Main Tweed cap for a Christmas gift. Impeccable service. Well-packaged parcel, received on the indicated dates with regular tracking.
A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
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A size issue when taking the recommended one below... Too bad, as I had to return (at my expense) the parcel for an exchange to the correct size. Fortunately, the email exchanges are responsive and clear, and the new shipment could be made very quickly and directly to the address of the person who was to receive the gift. This is not the first time I have ordered and I am generally very satisfied.
A
Rating: 3 out of 5
Impossible to reach customer service by phone. Unable to pay with Paypal. Lack of information on the inner linings. 3 points to resolve. Fast delivery and good product.
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A
Rating: 4 out of 5
GOOD FOLLOW-UP; speed
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A
Rating: 3 out of 5
Fast delivery but the package was very damaged and open; fortunately, the item was fine, but for the price paid, it is still disappointing.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very well organized. Easy. user-friendly
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A
Rating: 4 out of 5
Satisfied
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