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Rating: 4 out of 5
Beautiful hats of very good quality, fast delivery and hats for all prices, very well detailed. Too bad all sizes are not available.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Practical site
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A
Rating: 4 out of 5
The color of the beret received does not match the request, olive green... but the color is beautiful anyway... Thank you!
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A
Rating: 4 out of 5
Hello The hat is too small, my head size is 58 I was sent a size M hat... presumably it should be L, we will return it to you. Otherwise it is very beautiful and we received it in time for Christmas. Best regards
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A
Rating: 4 out of 5
To get an idea, a presentation on a head would be welcome.
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A
Rating: 4 out of 5
Pleasant site to look at and fast delivery
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A
Rating: 3 out of 5
Rather good
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A
Rating: 4 out of 5
Easy navigation.
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Ease of navigation, interesting choice of caps. I will return for other purchases.
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A
Rating: 4 out of 5
Impeccable delivery, easy order on the site. More details for the colors are missing, maybe more photos because I imagined the products differently.
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A
Rating: 4 out of 5
Hello, my order was out of stock but it still arrived on time as proposed on the site. The site is well organized.
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A
Rating: 4 out of 5
Yes, the delivery was fine but I would have liked to have a return paper, the cap didn't fit because it is too big, what a pity.
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A
Rating: 4 out of 5
Very good beautiful product
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A
Rating: 4 out of 5
Order arrived on time, hat conforms to the order.
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A
Rating: 4 out of 5
Really good. Maybe the cap didn't need such a large packaging.
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A
Rating: 4 out of 5
It's a pity that the packaging is not more careful. The product is satisfactory.
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A
Rating: 4 out of 5
Very fast delivery, well done!
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A
Rating: 4 out of 5
Varied site with good products even if I find the range less extensive than a direct competitor. However, when we call them during opening hours, they never answer even though it's a small shop.
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A
Rating: 4 out of 5
Order processed and shipped very quickly. Very satisfied with my purchase.
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A
Rating: 3 out of 5
The site mentioned free shipping for my order, but in reality, I had to call to avoid shipping fees.
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A
Rating: 4 out of 5
Very satisfied and responsive when we send an email.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Before, we could immediately see the unavailable items without entering the product sheet, now we can't, it's a pity, a waste of time for us. Otherwise, the site is very pleasant and intuitive.
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A
Rating: 3 out of 5
A quick order processing, the product matches the photos and description on the site. I take away one star for the packaging... It would have been preferable to use a taller box which would have avoided the cap arriving a bit deformed...
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A
Rating: 3 out of 5
The color of the fur of my hat does not match the photo
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A
Rating: 4 out of 5
Ordered on 07/12/20, package shipped on 15/12/20, received on 19/12/20, product conforms to the description.
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A
Rating: 4 out of 5
Everything is fine
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Disappointed by the quality of the cap: . on the top, there was a sewing defect, an irregularity in the pattern and threads were sticking out! . still on the top a false diagonal crease!
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Response from Chapellerie Traclet
Hello, thank you for sending us a photo to [email protected] to see with Stetson the issue encountered with this model. Happy end of year celebrations. Best regards, Traclet
A
Rating: 4 out of 5
Product conforms to expectations.
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A
Rating: 4 out of 5
Ease of navigation. Sometimes there are missing photos to get an idea of the hat (worn by a person).
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A
Rating: 3 out of 5
Delivery was 'almost' express, TNT did not deliver to the indicated address, they left the package in one of their agencies 50km from the delivery location!! After my call, delivery was okay the next day as planned. Otherwise, the order is compliant, beautiful products, well packaged, I will probably place other orders!
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A
Rating: 4 out of 5
All okay
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A
Rating: 4 out of 5
No particular issues
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A
Rating: 4 out of 5
Clear site and full of very useful information
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A
Rating: 4 out of 5
Meets my expectations
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A
Rating: 4 out of 5
Easy navigation and customer service easily reachable
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Rating: 4 out of 5
N/A
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A
Rating: 3 out of 5
A bit of difficulty finding my way around the brands, hats, and others
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