Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The salesperson I spoke to on the phone was very open, attentive, and precise in the information he provided in response to my questions, particularly regarding the delivery time of my order; the delivery time was indeed respected to the letter!!! Well done!
A small downside though! I find this cap a bit expensive considering that I have no choice of options with my melanoma and 70 Euros really feels like luxury when for me it's a medical protection!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
Good choice of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
I had difficulty with my order regarding the delivery location being different from the billing address. I had to uncheck a box, I had trouble understanding... Otherwise, no difficulty!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
very satisfied with the masks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
no problem navigating the site, fast delivery and caps conforming to the offer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2020
I had a bit of trouble with the site's ergonomics
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Respect for delivery times despite the circumstances, the material corresponds to the intended use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Everything is fine, nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
I expected to have elastics to put around the ears
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2020
xxxx
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
VERY EXPLICIT, I QUICKLY FOUND MY CHOICE AMONG YOUR DIFFERENT PROPOSALS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
The payment withdrawal should be done at the time of shipping the item...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
Fast site, quality. Delivery as promised.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2020
SATISFIED
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2020
Good navigation, good information
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
A serious and fairly complete site but not ergonomic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
A bit long shipping although the order was placed the day before a long weekend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
Good quality hat that corresponds to the photos. However, the commercial service is very limited. No questioning of the seller, it's always the customer's fault. When you want to retain your customers, you take care of them!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Very good quality of the cap. I am very satisfied with the brand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Delivery was quite slow due to the health crisis but I eventually received the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
There should be an invoice in the delivery package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
products delivered conforming to the descriptions on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Fast and efficient regarding delivery
However, I am waiting for a response to my question
Take care
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
Choice available, even in small sizes (what a joy to have a hat that fits!). Fast delivery when the headgear is in stock. However, I could not order certain hats (I received a message saying that I had reached the quantity?!).
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Response from Chapellerie Traclet
Hello, thank you for indicating the reference(s) you wish so we can see what the delivery time is for you. Best regards, Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
site found by chance and very satisfied. Fast shipping.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
Some sort of residue of a sticky white label on the straw hat that I had to peel off. Not professional on this detail otherwise nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
Very average quality, the feathers are very poorly sewn and fell off barely after the hat was taken out
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
The products are good but the site works very poorly, you have to be motivated to go all the way to the order. I had to recreate an account because I was denied access to the previous one and I also did not receive the email intended to reset my password.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Varied and interesting choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2020
This is not the color as indicated in the photo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
No problem, I have known the Traclet brand for a long time and I have never had a problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Very fast delivery despite the period and product in accordance with the description and my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Very easy to navigate site, impeccable delivery on time. Hats completely in line with what I expected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2020
The site works well, ordering is easy, delivery is fast, however the return system is paid, if we request an exchange, the site no longer provides information. It is necessary to call, fortunately the person on the phone is friendly. But it seems to me that the organization of returns and exchanges, often necessary when buying hats, should be better organized
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