English 
Français A
Rating: 4 out of 5
Excellent catalog
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good quality, fast delivery, satisfied
Translated reviews
A
Rating: 4 out of 5
Product conforms but beware of strong heads, just barely despite the possibility of adjustment at the back
Translated reviews
A
Rating: 4 out of 5
Beautiful quality but returned because too small
Translated reviews
A
Rating: 3 out of 5
Fast service, but I am disappointed with the quality of the hat I ordered. The product does not match the photo on the site and I find the price excessive compared to the quality of the hat. I returned my order and am waiting for my refund.
Translated reviews
A
Rating: 4 out of 5
On the site, everything was clear: order, payment. Just one remark: not enough info on tracking because I quickly got worried, afraid of a scam.
Translated reviews
A
Rating: 4 out of 5
see below
Translated reviews
A
Rating: 3 out of 5
I am satisfied with the product but regret the amount of shipping fees
Translated reviews
A
Rating: 4 out of 5
Very good as usual
Translated reviews
A
Rating: 4 out of 5
Very satisfied with the product, my man is even more elegant thanks to the items
Translated reviews
A
Rating: 4 out of 5
the site offers a huge number of different items and consequently the readability suffers
Translated reviews
A
Rating: 4 out of 5
package well received, no problem
Translated reviews
A
Rating: 4 out of 5
very well done.
Translated reviews
A
Rating: 4 out of 5
Quality choice
Translated reviews
A
Rating: 3 out of 5
Fast delivery
Translated reviews
A
Rating: 4 out of 5
product conforms to the order.
but a slight lack of finishing
Translated reviews
but a slight lack of finishing
A
Rating: 4 out of 5
Not enough filters on the site. So way too many items offered compared to the search. It's quite tedious!
Translated reviews
A
Rating: 4 out of 5
A lot of choices, fast delivery, good communication. I love my hat!
Translated reviews
A
Rating: 4 out of 5
NO SHIPPING ISSUES AS PER THE FORECAST
Translated reviews
A
Rating: 4 out of 5
Perfect!
Translated reviews
A
Rating: 4 out of 5
good
Translated reviews
A
Rating: 4 out of 5
Clear and easy site. However, not enough filters to find what you are looking for. As a result, way too many items offered that do not match the search. Traclet responds quickly to emails. I do regret, however, that there is no order tracking or package tracking on the account. Apart from these reservations, the hats are great and of good quality.
Translated reviews
A
Rating: 3 out of 5
Attempts to contact by phone for possible assistance in choosing products were in vain several times
Translated reviews
Response from Chapellerie Traclet
Hello, We can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. If you cannot reach us, you can send us an email for your requests directly through the site or by email [email protected] Best regards Traclet
A
Rating: 4 out of 5
delivery time respected, a bit disappointed by the thickness of the product
Translated reviews
A
Rating: 4 out of 5
I would have liked to give 5 stars, unfortunately my hat is too small because I relied on the comment inviting me to choose a size below my usual size for this model.
Translated reviews
A
Rating: 4 out of 5
I was surprised that an item presented ON THE SITE as belonging to the BORSALINO brand does not belong to it. SLIGHT disappointment;
Translated reviews
A
Rating: 4 out of 5
WELL MADE AND EASY TO USE SITE
Translated reviews
A
Rating: 4 out of 5
Site quite slow to load pages
Translated reviews
A
Rating: 4 out of 5
09-Oct
Translated reviews
A
Rating: 3 out of 5
Not thick enough, the one I have is thicker
Translated reviews
A
Rating: 3 out of 5
The site should provide measurements 58/59 and the cap received is 59 so a bit big, not too happy especially for a gift
Translated reviews
A
Rating: 4 out of 5
Very good telephone advisor to answer all kinds of problems
Translated reviews
A
Rating: 4 out of 5
I called several times because I made a mistake and my contact was always very patient and efficient. Thank you
Translated reviews
A
Rating: 4 out of 5
I hadn't seen a delivery time when I placed the order on 11/12, 2 to 3 weeks it seems...
I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"
Translated reviews
I only received it on 14/01 which makes almost 5 weeks!
When ordering on the site, what you see mainly in large letters is the mention of deadlines: "48 to 72h"
A
Rating: 3 out of 5
I would like the size just below 61; it was listed as 60 61 and the size is 61, the hat is too big...thank you
Translated reviews
A
Rating: 4 out of 5
service ok
Translated reviews
A
Rating: 3 out of 5
fast delivery
Translated reviews
A
Rating: 4 out of 5
Fast shipping - item conforms
Translated reviews
A
Rating: 4 out of 5
Order placed on the 17th, arrived on the 24th in the morning while the delivery was supposed to be 48 to 72 hours. Delivery on Christmas Eve was quite a scare and the drop-off location was not the one I requested?
Translated reviews
A
Rating: 4 out of 5
Laborious site.
The control of data (phone number etc.) is complex
Translated reviews
The control of data (phone number etc.) is complex