Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
I had a lot of difficulties making the payment: tried with PayPal then with Visa, impossible to pay. Your site then refused to connect me for 24 hours. I had to order from Cdiscount (without any problem). 2 days later I was able to order a second cap on your site. Other than that, your products are impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
Difficult to give a gift with a different address and name of the recipient than those of the buyer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
No worries except that the delay was a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
a first delivery location followed much later by another location very far from my house.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2019
Easy navigation on the site, a lot of choices, reasonable delivery time,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
The hat itself is very beautiful. The color matches the photo presented on your site. However, regarding the ribbon, there are quite a few small threads sticking out.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Correct delivery, even impeccable nothing to complain about... I recommend Traclet, very good quality...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
not clear! needs improvement!
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Response from Chapellerie Traclet
hello, can you tell us what is not clear and what needs to be improved. Thank you for your feedback. Best wishes 2020 Regards Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
I was looking for a nightcap made in France and of good quality. The Traclet hat shop perfectly met my expectations. Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
I would have liked to have different views of the visor. Better see the dimensions, the closure at the back
That's the reason I didn't give 5 stars
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Delivery and packaging very correct.
However, disappointed by the comfort of the cap whose defect in the assembly of the leather band inside hurts the forehead. The quality control seemed to lack rigor to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Non-respect of the promised deadline
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Response from Chapellerie Traclet
Hello, When ordering, the size 56 cm had a delivery time of 2-3 weeks. The order was placed on 11/12/2019 09:55:13 It was sent on 23/12/2019 13:47:53 Regards Traclet Best Wishes 2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Still as fast for processing orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Hello,
A more careful packaging for shipments would be better. The cardboard is fine, but the white paper that surrounds the hat or cap is a bit 'light'...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
No difficulty navigating and finding the items I was looking for in particular. Moreover, the ordered items are as I hoped.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
It's not too difficult to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
The site is well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Good, hat conforms to my order, one delay on delivery but the contact with customer service went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2019
Product super beautiful quality.
A delay related to a special request
The downside is related to the lack of response to my email and my message on the answering machine...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Regarding the order and delivery, nothing to complain about: everything is correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
Delivery needs to be reviewed closely, very disappointing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2019
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2019
Reliable delay, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Very fast shipping despite the holidays.
Product conforms to the photo on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site allows for good visibility of the items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2019
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
The filter functionality could be improved. For example, when selecting a size, only display products in stock in that size and not all possible ones.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Interesting, as the first site that offers hats with sizes beyond 63.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
VERY GOOD SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Waiting for size exchange
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Well-made site. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Good reception, fast and in a sturdy box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
The items seem to be of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2019
Not bad at all! Varied choice and affordable prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
The site is quite well made. You can easily make your choice.
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