Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
sizes 57 58 should exist!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Very good contact with the person on the phone
Product is as I expected
Perfect delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
Fast delivery.
Damaged product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
ok no worries
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Problem creating an account
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Excessive restocking delay 6 weeks between the order and the reception at my home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Easy navigation on the site, fast delivery,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Beautiful product in accordance with my order.
Delivery within a short time and without issues.
I recommend this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
Site with a very large selection.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Perfect... but it's a shame that shipping costs are not included in the selling price (139e still) delivery time a bit longer than indicated....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
I needed a hat due to an illness where I lost my hair. This is the first time I have used Sté Traclet and I am not disappointed. I gave 4 stars because I do not know Sté Traclet. Next time it will be a 5*
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Delivery in accordance with the order, although it was done late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
photos not always precise on the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Very easy to order regular messages delivery problem due to the strike and the relay point otherwise we were well informed with the tracking number
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
2 products ordered. The hood scarf is perfect however the cap is a bit tight even though it is size 55 to 59.
However despite the payment issues good site and very well received by customer service.
I recommend because a lot of choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
4 stars for the slowness of delivery.
5 for the received item, this chapka is superb and fits correctly.
I am delighted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Customer service, good. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
Perfect in logistics.
Just a downside. Be careful when you advise to take a size down for the Stetson brand. My size is 60 I ordered 60, 61 and it is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Easy to use, visibility of items and prices.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2019
There is a lack of a more detailed description of the products on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2019
Easy purchase, fast delivery, product as described, thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
The delivery conditions were not respected.
The customer service is not listening after my call.
I was not informed that the product was unavailable before ordering. But everything is back to normal.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
very well in line with my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Nice order just a bit disappointed by the head reducer, not completely satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
the site works well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
I had a lot of trouble accessing the order on Black Friday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
I speak for the site as well as the speed of delivery to us
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2019
No issues with this site. Too bad some models are not available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
Fast and compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
I thought I was buying French, given the description and the price... it seems that it supports its industry, so I support it.
White beanie article. Seems to be of good quality and made in France.
Black beanie article. Too thick for its use, more of a winter beanie than a night one. And a big made in China label as a bonus. Stamped transfer by GB company...
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Response from Chapellerie Traclet
Hello
Yes, it's normal, the white beanie is made in France at 19 euros while the black beanie you chose is the model at 14 euros and made in China as indicated on the product sheet. It is of course possible to change it for the black color like the model received in white if you wish.
Best regards
Traclet
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