Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2019
Good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Hat arrived wrinkled.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
The compass does not work.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2019
Impeccable item. However, the package was a bit damaged
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2019
EXCELLENT
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2019
Pleasant and rich, the ergonomics could still be improved
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
serious site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2019
The delay without real explanation.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2019
the product provided conforms to the order, in perfect condition, carefully packaged
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
Practical
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Serious site. Good quality item and conforms to the description.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2019
Conforms to the order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2019
For all tastes and all prices.
Enormous choice
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Important choice, beautiful products, high prices. A not very pleasant telephone reception. Incorrect information about deliveries.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2019
Site offering many models. The one ordered (straw) is of good quality. Product well packaged, so it arrived intact, order and reception without any problems.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Lack of responsiveness regarding claims, returns, and product exchanges. The product below was not available in my size.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Size issue. 2 orders for nothing.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
super shop top items
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Not serious or distraction?
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
the site meets my needs and expectations and I always find what I'm looking for
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Good choice, good communication.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2019
neat item
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2019
correct
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
A certain time between order and delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
no problems
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Very long delay.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Site quite confusing. Unlikely and inaccurate size for orders outside of one size.
Translated reviews
Response from Chapellerie Traclet
Hello, can you tell us about the issues encountered with unlikely sizes? Indeed, we make hats and caps up to size 70 cm on certain models because some customers do fit this size. If you have examples of issues, please let us know. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2019
Practical site and wide choice, however it's a pity that there are not more colors offered on the site while they exist at the manufacturer.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
GOOD
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
Large selection of hats and impeccable delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2019
Fast delivery and well-packaged product
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Six days for a Colissimo!!!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
First order placed with you very happy.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
For the second time, the hat arrives without labeling. It is too small.
Translated reviews
Response from Chapellerie Traclet
Hello, normally this hat does have an inner label with the reference and size. Can you let us know if you have nothing at the bottom of the crown? Best regards, Traclet.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2019
Very high return costs if I get the size wrong: shipping costs 4.70 + return costs 8€ plus costs for sending back a new size 4.70€
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Nothing special.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
I was satisfied with the arrival of my hat, it was delivered on time.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
The site is excellent.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
Announced waiting time is much shorter than reality and especially no communication to explain it and thus show us the seriousness of the order follow-up. More 'modest' sites relay every hiccup in the operations, that's what I've noticed over my online purchases.
Translated reviews
We use cookies for audience measurement and improving user experience.