Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Well-stocked and well-structured site for searches.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Well informed
Interesting products
Problem returning a product (information, condition)
Size not compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
The product is compliant and of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
On the item, it was indicated one size fits all, I have a 57 cm head circumference and honestly, it is frankly just right, and I will not return it because my package got lost and since I only travel by bus, it cost me 5 euros in shipping plus 5 euros for the bus to retrieve it. A bit expensive for transport costs; I absolutely do not blame you (post office issue), but disappointed because I will certainly give it away.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
Good responsiveness to respond to messages, too bad it was not specified at the time of purchase that the item is being restocked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
Well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2019
clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
very good hats, good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Pleasant and intuitive site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2019
Nothing to report, order and deadlines as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2019
satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
Very efficient
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Order received quickly, well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2019
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Lack of certain information, see below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Top-notch super product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2019
product well compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
too bad the products are not more lined for better sun protection, when you really need to be protected due to an illness
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2019
I finally received the hat but not the head-reducing bands.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Excellent, as described on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
Very good and very nice site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
Hat as described, nice item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2019
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2019
site ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Satisfied with my purchase
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
High-quality hats. Stock availability is very limited. Delivery does not meet the elitist ambitions of the site: poor quality recycled cardboard, etc.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
meets my expectations except the transport box which has a really horrible smell, had to deodorize the hat
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Too bad the hat is made in Italy and not in France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Difficult to sort between men's hats and women's hats!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
Hello, just a lack of communication regarding delivery times on an order from 7/06 reviewed on 21/06. You have to go fishing for information. Otherwise, nothing to say, I would recommend. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2019
The hat arrived well, well packaged, not damaged...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2019
Correct site, difficulty in appreciating the colors of the hats
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2019
Good
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