Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
Good but the sizes are not exactly the same and it would be worth warning beforehand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2019
Well-made site, nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2019
Clear site with a large selection.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
Average.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
very competent supplier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2019
Average site.
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Response from Chapellerie Traclet
Hello, sorry but we did not receive your email. For this Herman model, we will only have it in July. Otherwise, we already have these models in stock: https://www.chapellerie-traclet.com/fr/chapeau-trilby/5426-chapeau-trilby-blue-lagoon-.html#/taille-56_cm https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/9390-chapeau-trilby-campanie-paille-papier-beige-bleu-traclet-.html#/taille-taille_unique Best regards, Traclet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
Everything went well until delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2019
product meets my expectations (beautiful craftsmanship, good quality materials) I am happy with your service and the manufacturing and delivery times ......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
Lots of choices and presentation on interesting people
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2019
Good product choice, fast delivery, very efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2019
Company that seems serious but not very responsive (1 month wait for a delivery scheduled in 2 weeks) however the item is in accordance with the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2019
Not enough information regarding delivery time but otherwise very responsive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2019
Clear information on the site allowing to choose the right item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2019
Bug
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
Delivery as expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2019
An accessible site and a variety of offers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2019
a bit complicated site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2019
The site is very good
A bit more complicated when you want to make a return which is my case
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2019
Very good phone reception, fast delivery even though the product was announced as being restocked, I found that curious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
Quite easy to compare quality and price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
To see in real life but this is the first time I order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2019
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
The site does not work well on my tablet, and I had to pay for my order by check
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Good but having two products with one on restock, we waited for the second to arrive to make the shipment.
It's not the fact that bothers me, quite the opposite, but I would have liked to know
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Easy to consult
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Easy to use and a wide choice of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
Despite the size (56) being a bit large, very good product, good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2019
my stars are enough....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Very detailed and well organized
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
The quality is very good, but this hat does not stay on the head
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
Good site, descriptions could be more precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Very fast shipping, impeccable package and hat corresponding exactly to the measured-ordered size!
One small regret, the shipping costs announced as
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2019
Coarse finishes and seams, plus the badge is glued and not sewn
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Good product, in accordance with the description and meets my needs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Hello,
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2019
Very practical site to consult, and precise in its descriptions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2019
I am very happy with the site, just if there could be a bit more stock and choice it would be perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
Well-designed site. Several search criteria to find very easily... shoes that fit. The choice in large sizes (+61) is gradually expanding. Good.
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