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Rating: 4 out of 5
Wide selection. Fast delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Many model choices, but photos are not always very informative, also the choice of sizes is a bit difficult to understand. Otherwise, pleasant navigation and easy ordering.
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A
Rating: 4 out of 5
A significant choice of hats corresponding to all tastes and colors of everyone.
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A
Rating: 4 out of 5
Order shipped the same day, very well packaged. But I had paid more for a Colissimo with Signature and the package was sent to me in simple Colissimo...
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A
Rating: 4 out of 5
Perfect service, fast delivery, congratulations
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Rating: 4 out of 5
A lot of choices and I am crazy about hairstyles
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Rating: 4 out of 5
My Panama was very well protected in its box, so it arrived with zero defects; delivery was made within the announced timeframe.
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A
Rating: 4 out of 5
No worries for a first order, received on time, in line with my expectations.
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Rating: 3 out of 5
Packaging box emitting a strong putrid smell inside
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A
Rating: 4 out of 5
Well done and a lot of choices
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Rating: 3 out of 5
Compliant with the order, review the packaging for shipping as it arrived damaged, fortunately the hat was not damaged
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A
Rating: 4 out of 5
Reliable and easy to use. In my opinion, the only thing missing in the descriptive photos are a few images of the hat worn on a head (real or mannequin)
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A
Rating: 4 out of 5
Beautiful choice for all budgets. Navigation could be improved.
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Rating: 4 out of 5
Good: the order was delivered very quickly; great packaging.
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A
Rating: 3 out of 5
Women's items offered in the men's section. One size fits children.
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Response from Chapellerie Traclet
Hello
Many headgear are unisex across many models.
That's why it is found in both men's and women's sections.
However, for the sun hat reference 297, it will be complicated to say that it is a children's hat as we sold 100 pieces for an association and the people are adults.
The one size generally being 57 cm.
Best regards Traclet
Many headgear are unisex across many models.
That's why it is found in both men's and women's sections.
However, for the sun hat reference 297, it will be complicated to say that it is a children's hat as we sold 100 pieces for an association and the people are adults.
The one size generally being 57 cm.
Best regards Traclet
A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Interesting site with a wide choice of hats
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A
Rating: 3 out of 5
When there is no stock for a model, the waiting time is not given or not accessible from the customer's view. The hat arrived well, a week after the desired usage date!!! I will wear it anyway... but I am disappointed with the service.
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to give your opinion.
We would be happy to provide you with an exact delivery time.
However, in the hat manufacturers, this is currently not possible.
Many companies are small structures like ours and try to respond as quickly as possible.
However, the uncertainties of orders and people often mean that deadlines are not respected.
This despite everyone's good intentions.
If we also add the approximate deadlines of the different carriers, the deadlines for us are quite complicated to estimate.
Best regards
Traclet
Thank you for taking the time to give your opinion.
We would be happy to provide you with an exact delivery time.
However, in the hat manufacturers, this is currently not possible.
Many companies are small structures like ours and try to respond as quickly as possible.
However, the uncertainties of orders and people often mean that deadlines are not respected.
This despite everyone's good intentions.
If we also add the approximate deadlines of the different carriers, the deadlines for us are quite complicated to estimate.
Best regards
Traclet
A
Rating: 3 out of 5
Good site
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A
Rating: 4 out of 5
Good, nothing to say, everything is clear!
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Rating: 4 out of 5
A beautiful collection, very nice hats, delivery was very fast and the package was received in perfect condition.
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Rating: 4 out of 5
Fast and careful shipping.
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Rating: 4 out of 5
Good site, plain and simple.
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Rating: 4 out of 5
GOOD SERVICE
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Rating: 3 out of 5
It would be good to add the possibility to see all products from each family on a single page...
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Rating: 4 out of 5
Good but I had to add a big flower that finishes this hat well.
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Rating: 4 out of 5
Quality product and fast delivery; just a first payment accident made understanding the order a bit laborious.
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Rating: 3 out of 5
Good quality, but I ordered this hat specifically for the feather on top, but upon receipt it was nowhere to be found..
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Rating: 4 out of 5
No complaints for this site... Just maybe to implement a comparator so that future buyers can select two or three hats and see the descriptions of the selected products (for info, the TRIBUNE de L AUTO site does this very well for cars).
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Rating: 4 out of 5
Order arrived on time. The package was very damaged, fortunately the hat was not.
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Rating: 4 out of 5
Very satisfied with the choice, quality, shipping conditions, return delay, but a downside: returns are not free. It would be easy, especially through relay shops.
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Rating: 4 out of 5
Perfect service
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good, beautiful selection of hats of all kinds and for all budgets. Fast shipping.
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Rating: 4 out of 5
Easy and quick order
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Rating: 3 out of 5
I had difficulty finding the ordered hats!
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Response from Chapellerie Traclet
Hello
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards
A
Rating: 3 out of 5
The site is simple and functional.
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Rating: 4 out of 5
????
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Rating: 4 out of 5
See you soon
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Rating: 4 out of 5
GOOD
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