Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
We sincerely thank you for your positive feedback and your recommendation! We are delighted to hear that you are very satisfied with your purchase and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
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Didier G.
Rating: 5 out of 5
following a purchase from 16/07/2026
Perfect. Nothing to complain about
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Response from Chapellerie Traclet
Hello Didier,
We sincerely thank you for your flattering feedback. It is a real pleasure to know that you are completely satisfied with your experience with us. We would be delighted to welcome you again very soon!
Best regards,
The shop team
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Laura C.
Rating: 3 out of 5
following a purchase from 12/06/2026
I received the package, but more than a month after the order. The delivery time was initially announced as 2 weeks. I never received a message saying that the package was delayed or anything. I had to contact customer service several times myself.
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Response from Chapellerie Traclet
Hello Laura,
Thank you for taking the time to share your experience. We are glad that your package has finally arrived, but we apologize for the delivery delay and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service.
Best regards,
The shop team
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Frédéric B.
Rating: 5 out of 5
following a purchase from 15/07/2026
Package received late, but after reporting to the appropriate service, the package suddenly resurfaced and arrived very quickly.
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Response from Chapellerie Traclet
Hello Frédéric,
We sincerely thank you for your positive feedback. We are delighted to hear that your package finally arrived quickly after your report. Your satisfaction is our priority, and your understanding means a lot to us.
Best regards,
The Traclet Hat Shop Team
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Jean-Francois G.
Rating: 5 out of 5
following a purchase from 16/07/2026
Fast and serious. Quality phone advice
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Response from Chapellerie Traclet
Hello Jean-François,
A big thank you for your very positive feedback! We are delighted to hear that you appreciated the quality of our advice and the speed of our service. Your satisfaction is our greatest reward.
Best regards,
The boutique team
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Lionel M.
Rating: 5 out of 5
following a purchase from 16/07/2026
Good advice from the saleswoman that allowed me to purchase this hat that meets my needs.
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Response from Chapellerie Traclet
Hello Lionel,
We warmly thank you for your positive review. We are delighted to learn that our advice has been helpful to you and that you found a hat that meets your expectations.
Best regards,
The Traclet Hat Team
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Jacques P.
Rating: 5 out of 5
following a purchase from 15/07/2026
Top
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Response from Chapellerie Traclet
Hello Jacques,
A big thank you for your very positive feedback! We are delighted to know that you enjoyed your experience at Chapellerie Traclet. We would be very happy to welcome you again soon.
Best regards,
The boutique team
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Michel J.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very happy with this hat, I really like the shape, very neat work, thank you
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Response from Chapellerie Traclet
Hello Michel,
We warmly thank you for your positive feedback. We are delighted to learn that you love your hat and that the careful work satisfies you. Your satisfaction is our greatest reward, and we hope to see you soon in our online store.
Best regards,
The Traclet Hat Team
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Michel B.
Rating: 5 out of 5
following a purchase from 16/07/2026
In accordance with the order and fast delivery
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Response from Chapellerie Traclet
Hello Michel,
We warmly thank you for your positive feedback. We are delighted that your order met your expectations and that the delivery was quick. Your satisfaction is our priority, and we will be very happy to see you again on your next visit.
Best regards,
The Traclet Hat Shop Team
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Lois G.
Rating: 5 out of 5
following a purchase from 14/07/2026
Careful shipping, a bit large but good quality
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Philippe L.
Rating: 5 out of 5
following a purchase from 04/07/2026
In line with my expectations, thank you
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Response from Chapellerie Traclet
Hello Philippe,
We sincerely thank you for your positive feedback. We are delighted to learn that our product met your expectations and we hope to see you soon in our online store for new discoveries.
Best regards,
The Traclet Hat Shop Team
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Phillip S.
Rating: 5 out of 5
following a purchase from 16/07/2026
I am very happy with my purchase. Nice quality hat and good and fast delivery
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Response from Chapellerie Traclet
Hello Phillip,
We sincerely thank you for your positive feedback. We are delighted to hear that you are satisfied with the quality of your hat and our delivery service.
Best regards,
The team at Chapellerie Traclet.
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Stéphane V.
Rating: 5 out of 5
following a purchase from 16/07/2026
Received quickly, very beautiful hat, very well packaged I highly recommend! Thank you!
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Response from Chapellerie Traclet
Hello Stéphane,
Thank you very much for your flattering review! We are delighted that you like your hat and that the delivery was quick. Your recommendation means a lot to us and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Team
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Damien J.
Rating: 5 out of 5
following a purchase from 14/07/2026
Nothing to complain about. The price for the quality
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Response from Chapellerie Traclet
Hello Damien,
We warmly thank you for your positive review. We are delighted that you are satisfied with the quality of our products and their price.
Best regards,
The shop team
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Christiane E.
Rating: 5 out of 5
following a purchase from 13/07/2026
Beautiful and simple and dressed up.
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Natacha G.
Rating: 5 out of 5
following a purchase from 14/07/2026
Very satisfied, quick order…
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Ludovic L.
Rating: 5 out of 5
following a purchase from 14/07/2026
Item identical to the description, quality shipping and all with speed. Thank you
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Pascal A.
Rating: 5 out of 5
following a purchase from 14/07/2026
Very pretty hat in line with my expectations
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Lucien D.
Rating: 5 out of 5
following a purchase from 13/07/2026
Hat well received and well packaged that meets my expectations
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Marc G.
Rating: 5 out of 5
following a purchase from 13/07/2026
Top
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Indaad Alie Adjiet J.
Rating: 5 out of 5
following a purchase from 14/07/2026
Fast, smooth delivery. Beautiful hat. Would order again from Traclet next time.
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Jean-Luc G.
Rating: 5 out of 5
following a purchase from 15/07/2026
perfect service
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Jeannette M.
Rating: 5 out of 5
following a purchase from 11/07/2026
Never disappointed
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Ian B.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very nice linen cap for a child, intended for an adult with a small head. The online store is quite well designed although you need to check the size twice according to the sizes searched in the search engine. The filters are effective in identifying models that might fit. Fast shipping and completely appropriate packaging. No hassle with customs in England. The only downside comes from my own mistake, not having ordered the size I need, as I always have trouble knowing my exact size. I highly recommend Chapellerie Traclet. I will reorder when I am more informed about my head size. Thank you again.
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Jean D.
Rating: 3 out of 5
following a purchase from 13/07/2026
I have bought the same hat several times with the same reference. These hats were made of cotton. The one I received is made of mixed fabric (70% cotton) and much lighter than the previous ones. Disappointment!
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Response from Chapellerie Traclet
Hello Jean,
Thank you for your feedback and for your loyalty to our store. We are sorry to hear that your last purchase did not meet your expectations and we hope you will find a hat that fully satisfies you during your next visit.
For the iringa model, yes this model is not 100% cotton as indicated in our detailed product sheet.
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/3715-chapeau-safari-iringa-2-coloris.html#/taille-m_56_57_cm
If needed, it is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team.
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Bernard A.
Rating: 5 out of 5
following a purchase from 05/07/2026
PERFECT. FOR A VERY ORIGINAL HAT!
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Edouard M.
Rating: 5 out of 5
following a purchase from 11/07/2026
Product as described, attentive and responsive staff. I recommend
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Christophe V.
Rating: 5 out of 5
following a purchase from 12/07/2026
Quality product as per description. Careful shipping within the announced deadlines.
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Ngoc Thach N.
Rating: 5 out of 5
following a purchase from 12/07/2026
Nice purchase on a very practical site for choice. Impeccable service
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Anne B.
Rating: 5 out of 5
following a purchase from 12/07/2026
Perfect! I needed my superb hat quickly. Everything went very well, the package arrived on time. I do not regret my purchase, the quality is very nice. I recommend
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Erwan D.
Rating: 5 out of 5
following a purchase from 12/07/2026
Package received as agreed. The hat fits me like a glove. Thank you.
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Jocelyn L.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very satisfied.
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Waldina A.
Rating: 5 out of 5
following a purchase from 12/07/2026
Very beautiful thank you
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Christelle T.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very nice shape. As for the color, I was afraid it would be a turquoise blue, but in fact, it is really the blue I was looking for.
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Jean-Philippepa P.
Rating: 5 out of 5
following a purchase from 12/07/2026
Perfect very beautiful hats conforming to the descriptions
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Mathieu M.
Rating: 5 out of 5
following a purchase from 12/07/2026
Nothing to say. Fast, careful, conforms.
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Dominique L.
Rating: 5 out of 5
following a purchase from 12/07/2026
Quality hat, correct size. Happy with my purchase
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Benoit H.
Rating: 5 out of 5
following a purchase from 09/07/2026
Of choice and a very responsive customer service.
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Paul S.
Rating: 5 out of 5
following a purchase from 13/07/2026
Good product
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Jackson L.
Rating: 3 out of 5
following a purchase from 10/07/2026
The hat I received did come quickly and the shipping was cheaper than expected. Only big problem, and it is a big one, the hat IS NOT Kangol like was advertised. It is a different brand. I will keep the hat I was sent anyway as I like it and it would be a pain to send back. In future, if you advertise Kangol, sell Kangol.
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Response from Chapellerie Traclet
Hello Jackson,
Thank you for your feedback and we are pleased to hear that the delivery speed and shipping costs met your expectations. We take note of your comment regarding the brand of the hat and assure you that we are constantly working to improve our product information.
Here is the similar kangol model in the Kangol brand
https://www.chapellerie-traclet.com/fr/casquette/213-caquette-wool-504-camel-kangol.html#/taille-xl_60_61_cm
Best regards,
The shop team.
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