Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Quick order. Impeccable packaging. Item conforms to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2023
Very satisfied both with the quality, the fit, and the effectiveness of protection against wind and cold. Really
to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
I have been buying my caps, hats, and beanies for many years at Chapellerie Traclet and I am always satisfied both with the choice of models and the quality of the wools and felts used. My satisfaction is total.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Very good. The site is very easy for navigation and for placing an order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Excellent site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2023
Very satisfied with my purchases.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Item completely meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Product perfectly conforms to the description, delivery was very fast, nothing to say about the packaging either.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
An impeccable customer service. Satisfied on all points.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Item conforms to my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2023
delivery time too long 14 days to ship is too much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Very nice product... Size XL fits perfectly for a head circumference of 60 cm.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2023
Very serious, good responsiveness, large selection and quality products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2023
Quality items! Customer service ultra responsive Competitive prices!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Well organized, clear, accommodating prices, good service and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Everything went very well, from the order to the delivery! I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2023
Very good, nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Very nice cap, of good quality. Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast shipping, careful packaging. I had requested gift wrapping, I received the item to give in nice gift paper with ribbon and sticker for Christmas. All my purchases at Traclet have been satisfactory, returns and exchanges are easy. Very good company with a varied offer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2023
Rain hat lined with fleece conforms.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Delivery time too long, unfortunately.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Super quality and very attentive. I received my package early. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Order received without delay after a good phone contact to help me make a choice between several qualities of items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Hat worn for the first time today. Really perfect. The description on the site was accurate, delivery as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
The site is easy, the order was taken quickly and the delivery was on time. Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
very satisfied with my purchase, product delivered quickly in suitable cardboard packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Everything went very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2023
A real hat shop that I discovered through an advertisement on my smartphone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Pretty hat and ultra-fast delivery, I am very happy with my purchase from this merchant that I did not know before.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2023
Very good site with a lot of choices!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
I know this is not really objective but don't change anything your site is easy, the delivery was great the delivery person even called me to receive the package, the product is of very good quality, buying French there are still good things in our territory :), I obviously recommend this very serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Fast delivery. Description matches the product received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
The product ordered is a gift for Christmas... The box is dented... I am disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Top-notch I highly recommend
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