Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Cap meets my expectations. Size, material, and color are top-notch. Quality product! I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
The best cap site! With lots of super models, the best
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Very good purchase. I contacted them by email to resolve my doubts, and they responded quickly. Moreover, the shipment arrived in perfect condition. Definitely, for buying from Spain, the TRACLET hat shop is highly recommended.
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Response from Chapellerie Traclet
Good morning
Thank you very much for your message.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2023
Very efficient and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Hat fully compliant, even better than I hoped.
Delivered on time, excellent email follow-up!
I recommend the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Order compliant and delivered quickly. I had taken a larger size than my head circumference but it's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
20/20
Perfect I recommend.
Béatrice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Compliant with the order; quick restocking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Responsive seller
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2023
I like the hat and it seems to be of good quality. But at the time of ordering, it was mentioned 1 to 2 weeks delay. In reality, it was 20 days. After 2 weeks, I asked for news about my hat via my account. No response. I called. Voicemail. No response. And the hat finally arrived almost 3 weeks after the order but at a different relay than originally planned.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
The product is totally in line with my expectations and of good quality, I order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Yeah
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
I haven't received it yet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Fully satisfied with the magnificent Deerstalker which really has everything going for it. The quality of the workmanship is top-notch. The item was very well packaged and was safe in its box. Can't wait for autumn to wear this hat daily.
Thierry B.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Quality hat and very light. Delivery on time. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Easy navigation on the site! Delivery delayed due to announced stock shortage, okay. The packaging was very careful, effective, the hat arrived in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
The hat arrived on time but I am disappointed with the quality: the flat part of the hat is actually deformed, while the package seems intact. Moreover, the headband is not functional at all: the hat does not stay tilted because the attachment is insufficient;
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Package delivered on time. Hat very well protected in its box.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
always so careful, impeccable service. Once again I recommend!
Not disappointed, very nice quality made in France, purchase in complete confidence.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Very fast shipping, hat very compliant and quick communication with the seller, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Compliant with expectations, As always with Traclet!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
Product arrived in good condition and quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Ultra fast delivery
Product compliant with my expectations and the description
I recommend this brand
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2023
Fast delivery and perfect product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
very good the cap corresponds to my expectations fast delivery perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2023
Very fast. An exceptional range of hats!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2023
Delivery too long and does not respect the delivery conditions, I am waiting for my package which was supposed to be delivered on July 22 and I hope to receive my package on July 24. 6A27852657985
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Response from Chapellerie Traclet
Hello
please excuse us for this delay independent of our will since it is not us who do the delivery but the service you chose in this case the postal services by colissimo.
According to tracking 6A27852657985, the package will be delivered to you today by colissimo.
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Speed quality compliant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2023
The manufacturing and thus delivery time was particularly very long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Very nice hat and completely in accordance with the description. Protects perfectly from the sun, fits well on the head and has a nice design. Fast delivery and well packaged, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2023
Order conforms to my expectations with fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Item conforms to the description
Fast delivery
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Product corresponds well to the description on the site. For use, I am waiting to wear it under the midday sun.
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