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Rating: 3 out of 5
The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Simple and effective, with models worn that allow for good visualization of the model
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A
Rating: 5 out of 5
For the first contact of choice, it’s perfect regarding delivery... I will give you feedback.
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A
Rating: 5 out of 5
It was a gift sent directly. I didn't see it. But it was unanimously approved by the family.
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A
Rating: 5 out of 5
Fast and careful delivery, the hat is conforming and of quality, the customer service is super nice :-)
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A
Rating: 5 out of 5
Hat that I find perfect. And delivered [very] quickly!
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Excellent.
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A
Rating: 5 out of 5
Fast delivery, very satisfied with my purchase.
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A
Rating: 5 out of 5
I ordered a personalized walking stick on Thursday, received it on Saturday (incredibly short delay, but note that this is during confinement, so it may be longer under normal circumstances). The engraving is well done, the stick is superb and arrived very well packaged (stick in a stabilized tube with paper, all in a rolled carton stabilized with paper and well sealed with tape). I made this purchase for a Christmas gift for a good walker, I am sure it will be very pleasing. Thank you!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
everything is perfect
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A
Rating: 5 out of 5
Super fast and efficient, I recommend
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A
Rating: 5 out of 5
Very good site, very happy with my purchase.
Very serious site and available by phone.
Thank you
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Very serious site and available by phone.
Thank you
A
Rating: 5 out of 5
Everything is perfect but I would have liked to receive a box to store my hat
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A
Rating: 5 out of 5
Very good service
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A
Rating: 5 out of 5
products conform to the description. Very nice quality. I will recommend other items.
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A
Rating: 5 out of 5
Very good
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A
Rating: 3 out of 5
Too bad we can't see the items worn
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A
Rating: 5 out of 5
House to recommend without reservation. Only downside: on the site the 'care' tab cannot be activated (error message).
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A
Rating: 5 out of 5
Navigation on the site super simple, delivery within 48h perfect packaging
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A
Rating: 5 out of 5
very satisfied with the items and the delivery
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A
Rating: 5 out of 5
SUPER FAST AND EFFICIENT RESPONSE ON THE PHONE
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A
Rating: 5 out of 5
just a small issue with the paypal payment - I called - problem solved on the next order
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A
Rating: 5 out of 5
It's easy to navigate the site and the order tracking is perfect, what more can I say!
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A
Rating: 5 out of 5
very nice site, great choice of hats well done
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Well-made site, quality products. Very happy with my purchase. I recommend this site during confinement, let's be supportive of small merchants
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Order and delivery very fast. Hat conforms to the photo. Very happy with my purchase.
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A
Rating: 3 out of 5
Always problems with head size.... Another package to return at my expense!
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A
Rating: 5 out of 5
Neatly finished item, ultra fast shipping, thank you
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A
Rating: 5 out of 5
Nothing to complain about
Super, Thank you
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Super, Thank you
A
Rating: 5 out of 5
very good I am satisfied to have discovered your French site moreover!
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A
Rating: 5 out of 5
I had the pleasure of having good service and the care of an express delivery. Unfortunately, the cap is slightly too big for me. Like most caps, you can add a band of cork inside to reduce the circumference. This is not the case with this model!!
I won't be able to wear it.
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I won't be able to wear it.
A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Perfect as usual and great product
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A
Rating: 5 out of 5
Exactly what I was looking for.
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A
Rating: 5 out of 5
Very nice piece. Arrived very late, but happy with the purchase.
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