Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2020
excellent hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/08/2020
for my first order I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Very good presentation and good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
complicated to find the elements for the return.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Quality of the hat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Everything is as it should be.. Very nice products in general..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
easy to consult to find a specific item. All good. Like my hats....of quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Good services, reviews and choices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2020
Easy, the only problem is that you cannot delete an order if you just made a mistake.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Timely delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Great choice of items at all prices, fast and careful delivery, top customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
In accordance.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Nothing to complain about. I will recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
In accordance with expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2020
Product in accordance with the description, perfect and fast delivery. Super!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Top products, very nice quality.
Quick order processing, well done!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
Fast delivery, nice cap, perfect size, very happy with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2020
Very ergonomic...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Product as described, careful packaging, fairly quick delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
I will order again
One
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Nothing to complain about. Everything is as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Fast and impeccable shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Fast delivery. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Always so efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
The Traclet hat shop is an exemplary merchant: items conforming to competitive prices, ultra-fast delivery, particularly pleasant and careful service. I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
The products are great, delivery is fast and careful.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2020
Very satisfied, serious site, fast delivery, well-packaged product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Top service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Very satisfying. This is my 2nd order. More will follow.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Product as described and very fast shipping. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Very good store, serious and easy to use. Very fast shipping, too.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2020
Very satisfied, a serious company, just how I like them
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
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Response from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
Nothing to say, perfect speed and deadlines respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Good advice and the reception deadlines are respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2020
Very fast shipping, nice quality hat. Thank you!
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