Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 23/12/2019 à 15h39 following a purchase from 15/12/2019

Perfect, very clear and easy to navigate.

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Acheteur Vérifié

Published on 23/12/2019 à 15h25 following a purchase from 05/12/2019

Good shop, careful shipping.

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Acheteur Vérifié

Published on 23/12/2019 à 15h14 following a purchase from 13/12/2019

Ok, nothing to say.

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Acheteur Vérifié

Published on 23/12/2019 à 15h12 following a purchase from 12/12/2019

The site is clear and it's easy to make your choice.

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Acheteur Vérifié

Published on 23/12/2019 à 15h00 following a purchase from 15/12/2019

Very good

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Acheteur Vérifié

Published on 23/12/2019 à 14h08 following a purchase from 13/12/2019

Fast delivery, conforms to the image very well.

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Acheteur Vérifié

Published on 23/12/2019 à 14h07 following a purchase from 15/12/2019

Order processed very quickly. Thanks to Traclet for their responsiveness. My Stetson Vail was very old. I bought the same one again. The old one was still 15 years old!! I recommend Traclet.

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Acheteur Vérifié

Published on 23/12/2019 à 14h01 following a purchase from 15/12/2019

Not easy to find the right model, however nothing to complain about my order

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Acheteur Vérifié

Published on 23/12/2019 à 13h49 following a purchase from 15/12/2019

Perfect for me

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Acheteur Vérifié

Published on 23/12/2019 à 13h48 following a purchase from 06/12/2019

It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.

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Acheteur Vérifié

Published on 23/12/2019 à 13h44 following a purchase from 14/12/2019

Very nice quality hat

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Acheteur Vérifié

Published on 23/12/2019 à 13h37 following a purchase from 27/11/2019

Quality product received within a reasonable time and in good condition (packaging...). Good digital tracking so as not to worry while waiting for the package.

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Acheteur Vérifié

Published on 23/12/2019 à 13h20 following a purchase from 14/12/2019

Nothing to say

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Acheteur Vérifié

Published on 23/12/2019 à 13h19 following a purchase from 13/12/2019

Easy choice via the site, all necessary information for an informed choice is present. Fast delivery and the ordered product. Quality product. I returned it due to a size too large. I am waiting for the exchange for the same item in size S.

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Acheteur Vérifié

Published on 21/12/2019 à 09h53 following a purchase from 23/11/2019

Very good quality, careful packaging and fast shipping

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Acheteur Vérifié

Published on 21/12/2019 à 09h48 following a purchase from 07/12/2019

Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!

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Response from Chapellerie Traclet Published on 22/12/2019

Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet

Acheteur Vérifié

Published on 21/12/2019 à 07h04 following a purchase from 13/12/2019

It's perfect

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Acheteur Vérifié

Published on 20/12/2019 à 19h06 following a purchase from 12/12/2019

Package received quickly, hat well protected and conforms to the description on the site

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Acheteur Vérifié

Published on 20/12/2019 à 16h27 following a purchase from 12/12/2019

Very good, attentive, responsive, good advice, careful... trustworthy

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Acheteur Vérifié

Published on 20/12/2019 à 15h58 following a purchase from 12/12/2019

Very good. The items are of high quality. The service is fast. Well done.

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Acheteur Vérifié

Published on 20/12/2019 à 15h29 following a purchase from 13/12/2019

Good.

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Acheteur Vérifié

Published on 20/12/2019 à 14h45 following a purchase from 12/12/2019

Effective

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Acheteur Vérifié

Published on 20/12/2019 à 14h28 following a purchase from 12/12/2019

Quick processing of the order. Product very well packaged.

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Acheteur Vérifié

Published on 20/12/2019 à 14h12 following a purchase from 12/12/2019

Easy to navigate site

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Acheteur Vérifié

Published on 20/12/2019 à 13h44 following a purchase from 12/12/2019

Fast delivery.
Damaged product

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Acheteur Vérifié

Published on 20/12/2019 à 13h31 following a purchase from 12/12/2019

Very good site

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Acheteur Vérifié

Published on 20/12/2019 à 13h30 following a purchase from 13/12/2019

Very beautiful and good quality product

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Acheteur Vérifié

Published on 20/12/2019 à 11h38 following a purchase from 11/12/2019

Beautiful product! Everything went very well. Thank you!

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Acheteur Vérifié

Published on 20/12/2019 à 10h12 following a purchase from 11/12/2019

Problem creating an account

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Acheteur Vérifié

Published on 20/12/2019 à 09h30 following a purchase from 12/12/2019

Well-designed site, wide choice of hats, a real pleasure.

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Acheteur Vérifié

Published on 19/12/2019 à 18h16 following a purchase from 11/12/2019

The hat is very beautiful and fits very well, by the way I will order it in white

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Acheteur Vérifié

Published on 19/12/2019 à 18h13 following a purchase from 11/12/2019

Perfect

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Acheteur Vérifié

Published on 19/12/2019 à 18h00 following a purchase from 10/12/2019

Site: easy to use

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Acheteur Vérifié

Published on 19/12/2019 à 16h17 following a purchase from 12/12/2019

Order placed by phone directly. Very pleasant, professional interlocutor, and especially very good advice. Order received quickly, I highly recommend.

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Acheteur Vérifié

Published on 19/12/2019 à 15h43 following a purchase from 11/12/2019

Fast delivery and well packaged.

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Acheteur Vérifié

Published on 19/12/2019 à 15h28 following a purchase from 06/12/2019

*****

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Acheteur Vérifié

Published on 19/12/2019 à 15h11 following a purchase from 12/12/2019

perfect

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Acheteur Vérifié

Published on 19/12/2019 à 14h33 following a purchase from 11/12/2019

Fast delivery, very satisfied with my order.

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Acheteur Vérifié

Published on 19/12/2019 à 14h22 following a purchase from 11/12/2019

Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return

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Acheteur Vérifié

Published on 19/12/2019 à 08h47 following a purchase from 10/12/2019

everything is compliant, ultra fast delivery

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