Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Item corresponding to the order of beautiful quality and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
The site is great and it is easy to find what you want (shape of hats: very good idea) and the delivery is top especially during the holiday season the package is neat nothing to say I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Fast as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Quality hats, compliant with the description and fast shipping.
Very happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Excessive restocking delay 6 weeks between the order and the reception at my home.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Traclet hat perfect hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Excellent company, serious that maintains its reputation high.
I recommend without reservation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Only happiness. Order taken care of quickly. Exemplary follow-up. Fast shipping, well packaged and completely compliant. A thousand thanks. I recommend to everyone..........
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
After much searching I found this site that interested me since the work was done in France. I do not regret I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
clear and well-organized site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
After several hesitations on the choice of the hat and the neck cover we called TRACLET and a gentleman of great understanding and courtesy guided us in our search as well as for making the payment. A big thank you to him. The delivery was impeccable as well as the packaging. Perfect I highly recommend the TRACLET site and especially the product of very high quality. Bravo to you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
I chose this site for the clarity of the information and advice given on the products.
Also, some information given by phone and with kindness convinced me to choose La Chapellerie Traclet. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Pleasant site, a lot of choice, express delivery..I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Very large choice and good quality. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Great.
Good value for money and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Choice and quality of products and services
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Everything was simple, from the order to the very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Perfect! Product as described and well packaged. Very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Carefully packaged, received in good condition, satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Very good site -
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Navigation on the site: ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Item matches the photo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Very clear and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Practical, easy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Very nice quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
a bit slow but the quality is there
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2019
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
easy navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Wide choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
I had returned a Stetson leather cap after several purchases at Traclet... sent for repair because the top button had fallen off... never got a response... cap never recovered... radio silence from Traclet. Very disappointed... I loved this cap. And yet, despite everything... as a loyal customer I just placed another order. Everything is fine... I hope never to need any other customer service regarding the other hats or caps purchased on this company's site. Why did I return despite this. Choice, advice, and precise description of the product online.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very satisfied. Perfect
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