Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2019
Fast and careful service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2019
nothing to say, conforms to the order, and delivered on time
I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2019
Good contact with the seller who was able to make a gesture to please
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
Navigation and payment on the site are functional and fast. However, it is indicated on the webpage of this item that this brand (Stetson) sizes one size above the size announced by the manufacturer. Regarding this model and myself, this is clearly inaccurate: it fits just right.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2019
Arrived a little late, but it arrived without a dent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2019
cap of very beautiful quality, elegant to wear. Quite light but covering. A nice summer and mid-season accessory
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2019
I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2019
Very nice hat but a bit large
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2019
Very good site. Very professional and very friendly welcome!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
Rain hat ordered in a hurry due to departure to Normandy! Express delivery delivered on time, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2019
VERY GOOD, VERY FAST, PRODUCT AS IT SHOULD BE!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Site with very good choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
Took a long time, but the hat is great! Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2019
My order arrived on time without any problems. Therefore, I can only recommend the hat shop (of which I am already a customer).
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Response from Chapellerie Traclet
Hello
Thank you for your message.
You can send us your photo by email at [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2019
Very nice site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2019
pleasant navigation, impeccable and careful service
Too bad that for free shipping you have to reach €90, given the weight of the package?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2019
TT OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2019
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2019
Very large selection and beautiful items. Very easy navigation including on mobile. And the delivery to the parcel point was made on time. Packages and goods nicely wrapped, in excellent condition and conforming to the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2019
Okok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2019
Easy to use, well built and organized.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Very friendly and knowledgeable customer service. Very fast shipping. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2019
Quality price look
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
Fast delivery, compliant and well-packaged parcel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
-What a pity not to create hats for men with extra wide brims (12 cm or more) like for women. -What a pity that women's hats with extra wide brims are not in color because white with a terracotta trim, gray or beige does not attract a young audience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
I was very satisfied, it's a quality product, I have already used it, all positive points;
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2019
very competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2019
to recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
I have problems with the size. Size L is too big for me and M is too small while my normal size is L because I have two other Stetson Brooklyn leather caps in size L that fit me perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2019
Received quickly. Useful indications.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2019
Very satisfied, maximum rating for Traclet. Paul
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
Order arrived quickly, well packaged. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2019
great satisfaction regarding the information... it's clear and precise. I will be a loyal customer in the future.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2019
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2019
fast shipping and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2019
Everything was smooth along the chain.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2019
I am delighted with this site, its choice, delivery, and customer service. On the morning of 6/08, I called the company because I hesitated between 2 caps. Very quick response and I explained to the advisor that I found it a shame that there were no photos of the 2 caps on a mannequin's head to better understand the fit. The advisor replied no problem, you will have 2 photos on the site in the afternoon. Which was done by 2 PM. I ordered the same evening and delivery was on the morning of the 9th. The cap is beautiful, identical to the photo. Irreproachable service and quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2019
Very good because delivery was very fast, well tracked, very well packaged, protected.
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