Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2018
Order on smartphone without difficulty on Friday evening, shipment on Monday morning. Wide choice of products, well done! A French company that works.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2018
Delivery conforms and very fast. Perfect packaging. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2018
Large selection, fast shipping, quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2018
Easy navigation, quality photos exactly matching the presented items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2018
fast and efficient
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2018
It took more than two weeks to send a hat that was in stock without explanation or communication.
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Response from Chapellerie Traclet
hello
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2018
arrived very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2018
Top...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Only one criticism regarding the delivery: since it was a package with NO SIGNATURE delivery, it would have been preferable for the size of the package to be adapted to the size of the ordered item and especially to the (standardized) dimensions of my mailbox, which would have allowed the postman to make the delivery in my absence.
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Response from Chapellerie Traclet
Hello
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2018
Perfect as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2018
For a first order I am delighted. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2018
clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2018
Very precise site and choice in products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2018
Hello,
As usual, the service is great. The cap matches exactly the order, completed within the deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2018
Very good. Item delivered quickly and well protected in a sturdy cardboard box.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2018
Total satisfaction and happy with my purchase, congratulations to you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2018
Package sent quickly. THANK YOU for considering our request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2018
Very satisfied with the product and the delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2018
Very good site, respect for the shipping deadline!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
Well-designed site. Fast delivery. Item very well packaged. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
Precise, compliant, and of quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
Very clear and complete.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2018
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2018
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
Professional and of quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2018
professional, to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2018
To each their own hat! Detailed merchandise, explanatory video if needed...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2018
Excellent! Very fast and well compliant. A big thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2018
Very well-stocked site. Small issue finding the desired product and retained, the reference number does not allow finding the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2018
Thank you very much for your listening, an order full of surprises and joy!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2018
Perfect....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2018
Delivered quickly and hat as hoped.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2018
very good service very fast for shipping I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2018
Super delivery and very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2018
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2018
Satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2018
Great, plenty of products for all tastes at the top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2018
very good always friendly on the phone and courteous Jacques Roger
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Response from Chapellerie Traclet
Thank you for your message.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2018
Very good articles, a lot of choices, interesting offers.
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