Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
delivered very quickly perfect; ordered the same day delivery the next day meticulous packaging everything is there nothing to complain about oh! only good things
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Impeccable delivery service on time. Very well packaged and protected. I had already ordered from this site and I have never been disappointed with the service and the quality of the offered items. I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Friendly and professional phone reception. Delivery time respected. The product meets my expectations. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
Very nice selection and quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
fast shipping product meets expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very good advice, fast and careful delivery. Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
2 Chapkas ordered and paid for 3 months ago, 1 arrived in the right size, the other had the wrong size.... Resent and we are still waiting.... too long delay. We cancel the 2nd order!
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Response from Chapellerie Traclet
Hello, the order was placed on 29/10/2017 and we are on 22/12/2017 which makes two months. As indicated during our telephone exchanges, this model was indeed size 60 cm and you requested the change to size 61 cm. We had it redone. However, the manufacturing at Crambes (one of the last French manufacturers) is quite long and we do not control that. We can understand your wish to have the chapka quickly but you can also understand the manufacturing delay. Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very satisfied with the product and the ultra-fast delivery time!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
Order compliant except for the specific request for empty strap boxes. You sent me cardboard gusset cases that have nothing to do with the original strap boxes. If you could send me 3 boxes that would be ideal.
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Response from Chapellerie Traclet
Hello, it would be a pleasure to send you strap cases but we do not have any in stock and those provided with the straps we cannot remove. That is why we sent you pouches. We hope for your understanding. Best regards, Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very nice quality, fast shipping and in very good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
It's very good, it works perfectly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
very well done, easy to choose, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
it's an excellent site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Hello perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
Well documented and accessible
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Careful and fast shipping. Very nice product quality. Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Fast and well packaged. Item conforms to quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
EVERYTHING IS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
fast, efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
It was well packaged and arrived in good condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
SERIOUS SITE, PRODUCT MEETS MY EXPECTATIONS.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
well detailed and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
Very clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Careful packaging and speed of shipping. The quality of the berets is there. Well done!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
For me very good, but the package will be opened at Christmas, so it will be a surprise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
Of quality, perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
My entourage is interested in the hats I wear. I praise your site on this occasion!
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Response from Chapellerie Traclet
thank you very much for your message, happy holidays
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
Pleasant site to browse
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Effective and very fast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
The positive: a lot of choice. The negative: you should not announce shipments within 24 to 48 hours when you do not meet the deadlines (received after 4 days)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
Top site - Perfect item - I recommend!
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Response from Chapellerie Traclet
thank you, happy end of year holidays
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2017
Listen, serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
In complete confidence ...!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
Professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
Impeccable advice and service, available and friendly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
Perfect, nothing to say. It's rather a good sign, isn't it?
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