Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2015
Very good service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2015
Head circumference = forehead - small bump behind the head = 61 cm. I initially took L thinking it would be large. After calling Traclet customer service and receiving very good advice, they changed my order to XL. And finally, the size XL is perfect, the cap is beautiful and of very good quality. So thank you for the advice from Traclet that I received by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
Very nice cap that was very popular.
Delivery time respected.
Perfect!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2015
I returned my order because I realized that size 56 was too big and I want you to replace it with size 55
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2015
Nothing to complain about. Perfect in every way.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Website rich in choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2015
I love my new hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/10/2015
Super!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2015
Nothing to report, just as I ordered, okay.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
Super cool, a lot of choices, hard to choose.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Very good for everything, very satisfied, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Chapka conforms to the order, fast delivery, everything is okay, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
super...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
A very large selection, with products for every category of person.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2015
Fast and serious!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Good presentation of products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2015
When clicking on men's caps, you end up with women's caps. Men's and women's caps are mixed and even if they are unisex caps, it is not always indicated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2015
Your product is very good and you shipped it in a good time. But the means of transport was fatal. You assure the international customer that they will receive their package within 72 hours. After three days, a week, one starts to worry. We check Collisimo, but the only information we find is "Your package has left France" ..... what does that mean? After three weeks we know nothing, we have no way to track it ... Has the package been lost? How can we follow it? What to do? Well, finally after almost 4 weeks my caps finally arrived without problem. But wouldn't it be better for the customer to know that delivery will take 4 weeks, avoiding all the stress of not knowing after three days? Be honest with the customer and tell them that the package will take three to four weeks and then let them choose whether to proceed with the purchase .... but do not promise a delivery time that you are not capable of guaranteeing. It would avoid a lot of worries......
I would have just as well bought the caps, knowing that the package would take three to four weeks, and that would have spared me the worry of wondering if my package was lost.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
I recommend with pleasure
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
very good product, fast delivery, very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2015
practical, gets to the point no unnecessary time wasted.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2015
Quality products and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2015
a lot of choices, speed in delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2015
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
I am very satisfied with the ordered product, the speed of shipping and receiving. I think I will remain a loyal customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2015
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2015
Very happy.. Good handling of this..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2015
Very well designed site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
Trustworthy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
Received quickly and very well protected thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
solid and beautiful headgear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2015
fast delivery an error on my part regarding the size was handled as quickly as the initial order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
The shipment was fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2015
Served very professionally. Bravo!!!
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