9.3/10
★★★★★
based on 241 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Between the time I bought the shoes and the time I received them, it took a month. Frankly, I'm not very satisfied.

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Stephane N.
purchased on 21/08/2024
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Answer from Chaussures vélo
Hello Stephane, we're sorry for your purchase experience. We take your feedback very seriously and will do our best to improve our delivery times to provide you with a better customer experience in the future. We hope you enjoy your shoes. We thank you for your confidence.
3 /5
★★★☆☆

Product out of stock not noted on the site, email sent quickly but I only got what you offered and not the 3rd blue pair I wanted Apart from that, good product quality.

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Alexandre D.
purchased on 18/05/2024
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Answer from Chaussures vélo
Thank you for sharing your review on our site. We are sorry to hear that the product you wanted was out of stock and that you did not receive the third blue pair you wanted. We will do our best to improve the availability of products on our site. We hope that despite this inconvenience, you have appreciated the quality of our product.
Sincerely, The Chaussures vélo team.
3 /5
★★★☆☆

For my first order, I can't express myself on your site. Furthermore, my rating for my order is mediocre because having ordered 3 items and only receiving one (while I was impatiently waiting for this one) is difficult to understand, especially since I'm 8000 kms away and paying customs taxes. After complaining, I hope to see my complaints come to fruition.

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Joseph-reinette R.
purchased on 14/04/2024
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Answer from Chaussures vélo
Thank you for your comment. Have you been reimbursed for the 2 items?
3 /5
★★★☆☆

Announced deadlines not met. obliged to phone for order information

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Gérard M.
purchased on 07/03/2024
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Answer from Chaussures vélo
Thank you for sharing your review of our cycling shoes website. We're sorry to hear that we didn't meet our delivery deadlines and that you had to take the trouble to contact us by phone to get information about your order. We will do our utmost to improve on these points in the future. Thank you for your patience and trust. Sincerely, The Chaussures vélo team.
2 /5
★★☆☆☆

Deadline exceeded even though I phoned before placing the order Not a very professional attitude Very disrespectful when I called several times to find out if my order had been dispatched To be avoided for lack of seriousness

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José M.
purchased on 30/10/2023
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Answer from Chaussures vélo
Thank you for your comment, we apologize, we usually inform our customers if there is a delay. Your order was delayed by 10 days, Sincerely
2 /5
★★☆☆☆

My order was forgotten for 3 weeks until I called and all I got back was "ça été oublié". Not very commercial.

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Jean-luc H.
purchased on 18/10/2023
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Answer from Chaussures vélo
Thank you for your comment, we will solve this problem as soon as possible. We apologize for any inconvenience.
3 /5
★★★☆☆

Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!

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Jean-luc M.
purchased on 23/09/2023
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Answer from Chaussures vélo
Hello, we are sorry for the stock shortage and the unanswered request. We will make sure to improve our ordering system in the future to avoid this kind of situation. We hope that you will be satisfied with the color you received and that the shoes will suit you. Thank you for your feedback. Sincerely, The Chaussures vélo team.
3 /5
★★★☆☆

Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.

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Gwenael L.
purchased on 13/09/2023
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Answer from Chaussures vélo
I'm sorry you've had a problem with the availability of our cycling shoes. We do our best to keep our stocks up to date, but it can happen that some products are out of stock. We appreciate your feedback and will do our best to improve our delivery service in the future. Thank you for your feedback and your confidence in our brand. We hope to see you again soon. Sincerely, The Chaussures vélo team.
3 /5
★★★☆☆

The color is different and the delay quite long

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Françoise M.
purchased on 09/09/2023
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3 /5
★★★☆☆

Sizes not in line with sites

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Patrice L.
purchased on 10/08/2023
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Answer from Chaussures vélo
Hello, thank you for sharing your review of our cycling shoes website. We are sorry to hear that you have experienced problems with sizing. We take note of your comment and will do our best to improve our sizing system. We value your feedback. Thank you for your trust and support. Have a nice day! The Chaussures Vélo team.
3 /5
★★★☆☆

No information on additional customs charges for countries outside FR

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Acheteur Vérifié
purchased on 31/05/2022
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3 /5
★★★☆☆

Impeccable product lmai no delivery Change service provider

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Acheteur Vérifié
purchased on 24/04/2022
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Answer from Chaussures vélo
Thank you for your review of our product. We are sorry that the delivery did not meet your expectations. We take your comment into account and are constantly working to improve our delivery service. We hope you will be satisfied with your next order from us. Sincerely, The Chaussures vélo team.
3 /5
★★★☆☆

The order was only dispatched a week after I placed it, and even then I had to contact the site again to find out where it was. Otherwise nothing to say about the quality of the product received.

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Acheteur Vérifié
purchased on 04/01/2022
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Answer from Chaussures vélo
Hello, thank you for your review of our site. We are sorry for the longer than expected delivery time. We are constantly working to improve our processes to ensure fast and reliable delivery to all our customers. We are happy to hear that you are satisfied with the quality of the product you received. We hope to see you soon on our site. Sincerely, The Chaussures vélo team.