Customer reviews of Chavin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 181 published reviews
5 146 81% 4 21 12% 3 5 3% 2 4 2% 1 5 3%

Summary of reviews

Chavin delivers fast and careful packaging, with multiple reviews highlighting ultra-fast or very fast delivery and items arriving in good condition. Customers repeatedly note reliable service, attentive and professional staff, and pleasant, helpful support that contributes to a smooth ordering experience. Product quality is consistently mentioned, with many praising non-alcoholic options and specific wines for their bouquet, flavor, and presentation. The overall experience is described as easy to order, with well-presented bottles and dependable fulfillment that keeps customers returning for future orders.

Reviews 1 and 2 stars

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P
Philippe B.
Rating: 1 out of 5
following a purchase from 20/07/2026
Very poor delivery
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Response from Chavin
Hello Linda,

We warmly thank you for your positive feedback! We are delighted that our non-alcoholic red wine was able to satisfy you and meet your expectations. Your satisfaction is our greatest reward.

Best regards,
The Chavin store team
M
Marina L.
Rating: 1 out of 5
following a purchase from 21/07/2026
I didn't like the rosé wine or the white wine at all. Neither did my guests, by the way. Too much juice flavor and too sweet, we couldn't drink our glasses. The 2 bottles ended up in the sink. Huge disappointment. Haven't tasted the yet.
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Response from Chavin
Hello Philippe,

We sincerely thank you for your flattering review and are delighted that you are satisfied with your experience with us. We take note of your remark regarding the installation of the tap and we will do our best to improve this point in the future.

Best regards,
The Chavin team
N
Nathalie C.
Rating: 2 out of 5
following a purchase from 25/06/2026
Rosé is too close to grape juice. Artis is much better in non-alcoholic syrah rosé
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Response from Chavin
Hello Nathalie,

We are sincerely sorry to learn that our rosé did not meet your expectations and we thank you for taking the time to share your feelings. We would be happy to discuss with you privately to better understand your experience and find a solution together.

Best regards,
The Chavin Team
M
Marie T.
Rating: 2 out of 5
following a purchase from 21/06/2026
I know the non-alcoholic wine from other competitors but this one is too sweet
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Response from Chavin
Hello Marie,

Thank you for taking the time to share your experience with us. We are sorry to learn that the alcohol-free wine did not meet your expectations in terms of taste. We appreciate your feedback and would be happy to discuss it further with you privately to better understand your feelings.

Best regards,
The Chavin Team
C
Christelle S.
Rating: 1 out of 5
following a purchase from 09/06/2026
Package delivered late to a relay point instead of my home. Damaged, the packaging of the cubi has been removed and one product is missing
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Olivier B.
Rating: 2 out of 5
following a purchase from 19/05/2026
Hello, I love your wine and I will continue to buy it. But my concern is the delivery. DPD left the package on the mailboxes. My mother, being disabled, tried to catch it but without success. She then fell on the ground (80 years old) why not put it down. I hope for a gesture from you. Thank you in advance but I will always be a good customer. Olivier Baeyens.
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Jacques D.
Rating: 2 out of 5
following a purchase from 11/10/2025
Non-alcoholic wines are not to my taste, I find them a bit flat
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Response from Chavin
Hello Jacques,

Thank you for taking the time to share your opinion. We understand that non-alcoholic wines do not match your preferences, and we respect your opinion. We encourage you to explore other options in our range that may suit you better.

Best regards,
The Chavin team
G
Gerard B.
Rating: 1 out of 5
following a purchase from 07/01/2026
I found the idea nice, the story of your company too. But the sparkling chardonnay frankly disappointed me,
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Brigitte M.
Rating: 1 out of 5
following a purchase from 06/12/2025
Chavin forgets to specify, contrary to what customer service claims, that the fact of benefiting from discounts cancels the delivery fees offered from 60 euros of purchases. Useless.
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