Customer reviews of Chez Mademoiselle

9,3 /10

Based on 779 published reviews

5 655 84% 4 54 7% 3 19 2% 2 17 2% 1 34 4%

Summary of reviews

The store consistently delivers on product quality and workmanship, with many customers noting beautiful, high-quality lingerie, organza bras, and carefully crafted nightgowns that meet expectations and look as described. Delivery and packaging are repeatedly described as fast or careful, with items arriving in good condition and well-wrapped, and the service experience is praised as reliable and attentive, including friendly staff and smooth returns when needed. The product range and fit are highlighted as a strength, with a large selection, accurate items, and a straightforward ordering process that often meets or exceeds expectations in timing and order accuracy. Overall, customers appreciate the dependable service, strong product presentation, and thoughtful packaging, reflecting a positive shopping experience.

Reviews 1 and 2 stars

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Rosa

Published on 13/06/2022 à 15h52

You don't have what I've chosen. You shouldn't sell something you don't have.

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Response from Chez Mademoiselle Published on 14/06/2022

Dear Customer, We are very sorry to inform you that the line you have chosen has been out of stock at Prima Donna for only a few days. It was indicated that this line was not in stock but was being restocked by the supplier. Very nice day to you.

Acheteur Vérifié

Published on 20/11/2021 à 09h10

I don't have any tracking information for my order of over 200: are the items in stock or not? What is the approximate delivery time? Has the order been shipped? If so, what are the carrier's details? etc. I do not recommend this site.

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Response from Chez Mademoiselle Published on 24/11/2021

Dear customer, delivery times are notified when selecting sizes and quantities. Your tracking number is automatically sent as soon as your order is dispatched. But maybe it's in your spam folder?

Published on 30/04/2021 à 11h28

I've been waiting 10 days for news of my order: no communication, when will it be sent? On the other hand, advertisements arrive regularly. What's the point of encouraging consumers to buy if you can't deliver?

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Acheteur Vérifié

Published on 21/03/2021 à 08h55

I didn't get it!!!

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Carole

Published on 10/03/2021 à 09h43

I received the wrong size! 85 a instead of 95 a! Unfortunately I realized this too late, after trying it on. I was also given to understand that the 95a size didn't exist, so I would have at least needed the 90a!

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Danielle

Published on 02/02/2021 à 10h05

With just an "on order", the customer could conclude that the item was not in stock. As for delivery time......attendons......

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Patricia

Published on 16/01/2021 à 20h59

I didn't get my product because it was out of stock but the site still allowed me to order it, so I was disappointed. Refund was made quickly but I would have preferred it if the stock was up to date and I could have received my order.

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Acheteur Vérifié

Published on 08/01/2021 à 13h27

On time but MINABLE packaging worthy of a mop!

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Rejane B.

Published on 17/08/2020 à 07h09 following a purchase from 17/08/2020

Hello, no info on delivery, still nothing received after a week of ordering.

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Published on 29/07/2020 à 15h07 following a purchase from 29/07/2020

I had to wait for my delivery and make 2 trips to the post office to pick up my parcel.

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Bea

Published on 30/05/2020 à 14h54 following a purchase from 30/05/2020

No stock

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