Customer reviews of Chez Mademoiselle

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 779 published reviews
5 655 84% 4 54 7% 3 19 2% 2 17 2% 1 34 4%

Summary of reviews

The store consistently delivers on product quality and workmanship, with many customers noting beautiful, high-quality lingerie, organza bras, and carefully crafted nightgowns that meet expectations and look as described. Delivery and packaging are repeatedly described as fast or careful, with items arriving in good condition and well-wrapped, and the service experience is praised as reliable and attentive, including friendly staff and smooth returns when needed. The product range and fit are highlighted as a strength, with a large selection, accurate items, and a straightforward ordering process that often meets or exceeds expectations in timing and order accuracy. Overall, customers appreciate the dependable service, strong product presentation, and thoughtful packaging, reflecting a positive shopping experience.

Reviews 1 and 3 stars

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R
Rosa
Rating: 1 out of 5
You don't have what I've chosen. You shouldn't sell something you don't have.
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Response from Chez Mademoiselle
Dear Customer, We are very sorry to inform you that the line you have chosen has been out of stock at Prima Donna for only a few days. It was indicated that this line was not in stock but was being restocked by the supplier. Very nice day to you.
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Nathalie
Rating: 3 out of 5
I did not receive the size I requested. I asked for Small and received 2 medium panties.
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Claude
Rating: 3 out of 5
Delivery time too long. Problem with the size delivered (too many different sizes offered, making it difficult to choose and order the correct size: D, F/B, E/I, UK). Apart from the fact that it's better to specify at the outset that the package will be delivered to a collection point. The package will be returned today for a larger size.
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Acheteur Vérifié
Rating: 1 out of 5
I didn't get it!!!
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Carole
Rating: 1 out of 5
I received the wrong size! 85 a instead of 95 a! Unfortunately I realized this too late, after trying it on. I was also given to understand that the 95a size didn't exist, so I would have at least needed the 90a!
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Christiane
Rating: 3 out of 5
delivery time too long
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Acheteur Vérifié
Rating: 1 out of 5
On time but MINABLE packaging worthy of a mop!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
The weak point is really the delivery !!!! Items are always in stock, but patience is required...... Otherwise, very good articles
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Isabelle
Rating: 3 out of 5
following a purchase from 17/08/2020
Size error
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Rejane B.
Rating: 1 out of 5
following a purchase from 17/08/2020
Hello, no info on delivery, still nothing received after a week of ordering.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
The gift arrived on Monday, so after Mother's Day ... I had planned well in terms of day The package itself is very good
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John
Rating: 3 out of 5
following a purchase from 20/05/2020
Received in good time, but the packaging was limited. The bubble envelope didn't close properly due to the size of the product, wrapped in gift paper since it's for a gift, not yet opened so no opinion on the product itself.
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Ady
Rating: 3 out of 5
following a purchase from 30/01/2020
Very fast order processing. On receipt of the parcel I was disappointed: the parcel posted on 15/01 arrived on 24/01 and the color was not what I expected. In fact, for a "crème brûlée" color, I was expecting it to "lean towards yellow", but in the end it was the "flesh" color. As the bra was too tight, I returned the set.
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