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B
Rating: 1 out of 5
Very nice service
Customer reviews of Chez Mademoiselle
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 779 published reviews
Summary of reviews
The store consistently delivers on product quality and workmanship, with many customers noting beautiful, high-quality lingerie, organza bras, and carefully crafted nightgowns that meet expectations and look as described. Delivery and packaging are repeatedly described as fast or careful, with items arriving in good condition and well-wrapped, and the service experience is praised as reliable and attentive, including friendly staff and smooth returns when needed. The product range and fit are highlighted as a strength, with a large selection, accurate items, and a straightforward ordering process that often meets or exceeds expectations in timing and order accuracy. Overall, customers appreciate the dependable service, strong product presentation, and thoughtful packaging, reflecting a positive shopping experience.
Reviews 1 and 4 stars
Reset filtersE
Rating: 4 out of 5
No problem
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R
Rating: 4 out of 5
Very nice item. Delivery a bit long.
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J
Rating: 1 out of 5
I did not receive this order, nor any notice from the carrier regarding it. Not serious at all.
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N
Rating: 4 out of 5
Good item but the colors are not really representative on the site
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I
Rating: 1 out of 5
I was sent a bra with front fastening that doesn't fit me, while I had ordered one with back fastening. Moreover, it seems difficult to return from Germany.
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S
Rating: 1 out of 5
The box in which the nightgown was found was completely torn. For a gift, this was shocking considering the marketing positioning and the price of the nightgown.
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H
Rating: 4 out of 5
Package received well and within the announced timeframe.
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B
Rating: 4 out of 5
Very nice item corresponding to the description, thank you
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E
Rating: 1 out of 5
Charged for express shipping but order was not even shipped a week later. I had to investigate what had happened only to find that they hadn't shipped my order. I received it 2 weeks later and no excuses at all!! So impolite! So unprofessional!!
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F
Rating: 1 out of 5
I have not yet received my package ordered on 2/8
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P
Rating: 1 out of 5
Very chic, just as I expected!
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C
Rating: 1 out of 5
Package never arrived...
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S
Rating: 4 out of 5
Great product, great phone contact! I recommend!
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I
Rating: 1 out of 5
Worst support. Not everything that was ordered was done.
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C
Rating: 4 out of 5
Ordered exactly as described! However, my request for slightly different shipping was not taken into account. That's a shame!
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M
Rating: 4 out of 5
First order, I am satisfied
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R
Rating: 4 out of 5
I didn't evaluate my measurements well, the product is a bit too tight for me, but for the rest, I was satisfied, as always when I contact this brand. It's better to try in-store anyway, it's more reliable!
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G
Rating: 4 out of 5
Quality of the bandeau is a bit light
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M
Rating: 1 out of 5
I received a damaged bathing suit and they're saying there's no returns and I need someone to replace this. It's a $150 bathing suit that I can't wear.
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B
Rating: 4 out of 5
Products conform to order but delivery time a little long
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B
Rating: 4 out of 5
Ras
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M
Rating: 4 out of 5
item conforms to my expectations.delivery time a little slow.
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A
Rating: 4 out of 5
Great bikini bottom just took a while to arrive
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L
Rating: 1 out of 5
Return policy is not customer oriented.
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M
Rating: 4 out of 5
very well
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C
Rating: 4 out of 5
Everything went well.
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P
Rating: 4 out of 5
Nothing to complain about. Items met my expectations. Delivery RAS
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M
Rating: 4 out of 5
Oversized nightgowns (need for alterations) but good quality.
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R
Rating: 4 out of 5
Pros: nice to find my favourite French brand online and that they send to my destination. Cons: pricey delivery and non-responsive client service. Wrong amount refunded once, no reaction after enquiry.
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N
Rating: 4 out of 5
Delivery far too long 3 week wait
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F
Rating: 4 out of 5
Item too hot. Bathrobe returned. Refund made. Thank you so much.
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T
Rating: 1 out of 5
Hello, I received not what I ordered :( I ordered SILK NIGHTY SPLENDEUR SOIE, dark blue colour, Reference: ALC1080-marine, but I received the black one and other model. I want to return that I received and I want to receive what I order (Reference: ALC1080-marine) how I can do it? And also I wait for my order around 18 days, too long delivery.
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F
Rating: 4 out of 5
Perfectly packaged parcel received in perfect condition. A rather long delivery time nevertheless with little information from Mondial Relay.
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D
Rating: 4 out of 5
Serious service
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F
Rating: 1 out of 5
Everything is perfect
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R
Rating: 4 out of 5
C
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D
Rating: 4 out of 5
Good quality. A little expensive though. The parcel arrived well after Christmas.
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D
Rating: 4 out of 5
A little less satisfied this time, because the fabric is very nice but too light and transparent. I don't think this was specified in the description.
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F
Rating: 4 out of 5
Products meet my expectations, very pleasant body
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