Customer reviews of Chez Mademoiselle

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 774 published reviews

Summary of reviews

Chez Mademoiselle consistently delivers on product quality and careful packaging, with many mentions of items arriving in perfect condition, well-wrapped, and matching descriptions. The delivery and shipping are described as fast and reliable, with items often arriving within the stated timeframe and orders arriving quickly, while staff and service are noted as friendly, helpful, and efficient. There is frequent emphasis on a wide selection and successful satisfaction with purchases, including well-made lingerie and nightdresses, careful packaging, and smooth returns or exchanges when needed. Overall, customers praise the reliability, quality craftsmanship, attentive service, and the breadth of options available.

Reviews 1 and 4 stars

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A
Akbota B.
Rating: 1 out of 5
following a purchase from 08/10/2023
very looooong delivery! actually my order yet don’t shipped to my adress(((
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François J.
Rating: 4 out of 5
following a purchase from 07/10/2023
good
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SOPHIA I.
Rating: 4 out of 5
following a purchase from 27/08/2023
Excellent service. Thank you!
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Simone G.
Rating: 4 out of 5
following a purchase from 06/08/2023
The nightdress is a little long for its size.
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Sophie
Rating: 4 out of 5
Fine
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Patrizia
Rating: 1 out of 5
Non ho ricevuto il pacco. Il numero della spedizione risulta non valido. potete verificare? Grazie
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Response from Chez Mademoiselle
Hello Patricia
Your parcel will be delivered on Monday July 5th by the carrier.
I hope your order is satisfactory.
Have a nice day
Diane
A
Acheteur Vérifié
Rating: 4 out of 5
Great!
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Acheteur Vérifié
Rating: 1 out of 5
.
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Acheteur Vérifié
Rating: 1 out of 5
Product unusable and painful Very expensive
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Norbert
Rating: 1 out of 5
Poor experience as item on shown as available on website was not in stock.
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Laurent
Rating: 1 out of 5
I'm only talking about delivery. To this day my parcel has still not been delivered. Order placed on 18/03/2023 and it is now 28/03/2023. So MINIMUM 10 days and more
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A
Acheteur Vérifié
Rating: 1 out of 5
Chez Mademoiselle gave me false information. I ordered an item and was told that they only had it in a different color. When I asked when that item would be in stock again, I was told that the company had quit making it. On that basis, I ordered the other color. I later checked with the company that produces that item and learned that the company is indeed still producing it. I also became suspicious of Chez-Mademoiselle upon checking reviews for Colissimo, the delivery company used by Chez Mademoiselle, I discovered numerous complaints about its being fraudulent or charging large fees to get the package in the end. On the basis of the false information about the one product and the reports on Colissimo, I cancelled the order. Instead of canceling it, Chez Mademoiselle refunded part of the money and quickly sent out the rest of the order. I have not yet received the goods and so I cannot yet comment on Colissimo or on whether I will even receive the goods.
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Jeannine
Rating: 4 out of 5
Fine
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Isabelle
Rating: 1 out of 5
I am very disappointed I did not receive the package and you ask me my opinion???
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Muriel
Rating: 4 out of 5
Fine
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Anna
Rating: 1 out of 5
.
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Jane
Rating: 4 out of 5
very friendly on the phone very competent with all my questions very satisfied
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Sophie
Rating: 4 out of 5
Very good product. Delivery was complicated due to loss of package.
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Mireille
Rating: 1 out of 5
I STILL HAVEN'T RECEIVED MY PACKAGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Denise
Rating: 1 out of 5
.
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Françoise
Rating: 4 out of 5
Fine
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Marc
Rating: 1 out of 5
.
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Sophie
Rating: 4 out of 5
Personalized follow-up of my order even though the item ordered did not exist. The person who called me was perfectly kind and professional.
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Acheteur Vérifié
Rating: 1 out of 5
Nothing has arrived yet. Not even a message.
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A
Acheteur Vérifié
Rating: 1 out of 5
I had chosen express delivery (within 1 working day) at extra cost, but it took 6 days!!!! On top of that, they harass me with a lot of advertising messages, and it's not possible to unsubscribe from the site!!!!
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Acheteur Vérifié
Rating: 4 out of 5
Good service, good product. Waiting because product not in stock
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Florence
Rating: 1 out of 5
Still nothing received Order dated two more than 15 days ago
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D.
Rating: 4 out of 5
Satisfied
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Sarah
Rating: 1 out of 5
It's perfect!
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Rosa
Rating: 1 out of 5
You don't have what I've chosen. You shouldn't sell something you don't have.
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Response from Chez Mademoiselle
Dear Customer, We are very sorry to inform you that the line you have chosen has been out of stock at Prima Donna for only a few days. It was indicated that this line was not in stock but was being restocked by the supplier. Very nice day to you.
D
D.
Rating: 4 out of 5
In the photos of my article, the transparency of the fabric is much less pronounced.
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Benoit
Rating: 4 out of 5
Fine
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Myriam
Rating: 4 out of 5
Excellent quality products, a site that showcases them and is very easy to use.
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Salima
Rating: 4 out of 5
Well done site but delivery time not fast, 1 week even paying a supplement a delivery under 24h . Packaging of the goods very average, in an envelope of poor quality, the clothes had been removed from their original packaging, just a tissue paper and a plastic envelope of poor quality.
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Acheteur Vérifié
Rating: 1 out of 5
I didn't get it!!!
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Carole
Rating: 1 out of 5
I received the wrong size! 85 a instead of 95 a! Unfortunately I realized this too late, after trying it on. I was also given to understand that the 95a size didn't exist, so I would have at least needed the 90a!
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Acheteur Vérifié
Rating: 1 out of 5
On time but MINABLE packaging worthy of a mop!
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V
Virg.
Rating: 4 out of 5
following a purchase from 27/08/2020
Perfect
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rejane B.
Rating: 1 out of 5
following a purchase from 17/08/2020
Hello, no info on delivery, still nothing received after a week of ordering.
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Alice
Rating: 4 out of 5
following a purchase from 11/08/2020
I put average for the delivery, it is for colissimo. Chez Mademoiselle dispatches orders quickly, but colissimo doesn't always meet its deadlines.
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