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A
Rating: 5 out of 5
Products meet my expectations.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
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A
Rating: 5 out of 5
Very satisfied.
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A
Rating: 1 out of 5
It is a bit early to give my opinion because the pediment I ordered arrived broken and for now I have no news on when I will receive another one...
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Response from Cimaises-et-plus
Hello, The replacement pediment was sent yesterday. You will receive it by the end of this week. Our apologies for this delivery problem. For your information, the request for feedback is generated automatically. Have a nice day, Coralie P.
A
Rating: 5 out of 5
Perfect! Fast!
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Very good advice given by phone. The products are compliant and very easy to use.
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Response from Cimaises-et-plus
A big thank you for your feedback! Have a nice day, Coralie P.
A
Rating: 5 out of 5
Very satisfied with my purchase.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Very good product arrived as expected without any issues.
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A
Rating: 5 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Very good. A quick fix for an oversight: I was very satisfied.
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A
Rating: 4 out of 5
Package in 'bulk' in the truck, but well packaged, so no damage. Good quality product and excellent finish. Small downside, difficult surface to paint.
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A
Rating: 4 out of 5
VERY GOOD.
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A
Rating: 4 out of 5
DPD delivery leaves much to be desired (cancellation of delivery at the last moment without any reason mentioned, this is not the first time...). For the rest, it's perfect.
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Response from Cimaises-et-plus
Thank you for your comment & sorry for the delivery cancellation. We will forward your message to our sales representative at DPD. Have a nice day, Coralie P.
A
Rating: 5 out of 5
Top.
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Response from Cimaises-et-plus
Thank you!!
A
Rating: 4 out of 5
We have already ordered from you, and we recommend because we are very satisfied and we will recommend again later.
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Response from Cimaises-et-plus
Thank you very much for your comment! Looking forward to seeing you again on the site :) Have a nice day, Coralie P.
A
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
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A
Rating: 4 out of 5
I have been sourcing from Cimaise and more for a long time: top products, thoughtful advice, attentive customer service. It's really so pleasant. Thank you!
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Response from Cimaises-et-plus
Hello, Thank you for your trust & loyalty :) We are happy to know you are satisfied with our services! Have a nice day, Coralie P.
A
Rating: 3 out of 5
I had specifically requested a home delivery, paid accordingly, which I had to pick up at a relay point that was not the closest to my home. This provider is deplorable, the delivery people decide and do what they want. Not recommended.
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Response from Cimaises-et-plus
Hello Sir, After two delivery attempts, the package is dropped off at a relay point if it accepts the lengths, which was your case, otherwise it would have been returned to us. There were two attempts on the 14th and 15th of September according to what I see in the tracking, hence the drop-off at the relay point on the 15th of September. We are however sorry for the inconvenience this has caused you. Also note that you can change the scheduled delivery date if it does not suit you (via the link that the carrier sends you at the time of shipment). Finally, the price is the same for a delivery by DPD carrier to home or to a relay point (package of 2 meters long not covered by the Post). Best regards, Coralie P.
A
Rating: 5 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Item received on time and as described, the quality is very good and the ease of setup is great.
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Response from Cimaises-et-plus
Thank you for your comment :) Have a nice day, Coralie P.
A
Rating: 5 out of 5
Perfect but you could have provided the appropriate screws and plugs. Or at least give the indications and advice.
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Response from Cimaises-et-plus
Hello, The screws and plugs can be ordered as an option (they are not suitable for all types of materials, which is why they are not mandatory). Best regards, Coralie P.
A
Rating: 5 out of 5
Professionalism and responsiveness for high-end material.
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Response from Cimaises-et-plus
Thank you very much for your comment :)
A
Rating: 5 out of 5
The product is in accordance with the order. Even though we had a missing item in our order, the customer service is TOP and super responsive (24-hour delivery included).
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Response from Cimaises-et-plus
A big thank you for your comment! We are delighted to know you are satisfied :) Have a nice day, Coralie P.
A
Rating: 4 out of 5
The subcontractor responsible for this delivery (DPD) did not do a good job. Rescheduling the appointment by the carrier announced on the same day by SMS. Difficulty in setting a new delivery appointment. Package probably arrived by a subcontractor's provider (truck and unidentified DPD agent).
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Response from Cimaises-et-plus
Hello, We are sorry for this inconvenience during your delivery. We will pass the information to the carrier. Best regards, Coralie P.
A
Rating: 5 out of 5
Super fast and well protected!
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Response from Cimaises-et-plus
Thank you!!
A
Rating: 3 out of 5
Business is business! After a first order of nearly €1000.00, I would have had to pay twice €6.95 (total €13.90) for an order of 50 additional hooks (not available in full) amounting to €40.00! The commercial gesture is unknown at Cimaises and +!!!
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Response from Cimaises-et-plus
Hello Sir, As mentioned by phone, we cannot offer EXPRESS shipping for an order of €15.22 including VAT as it would cause us to lose money. We are sorry that you see it this way. We wish you a pleasant day. Best regards, Coralie P.
A
Rating: 5 out of 5
Satisfied with my experience.
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Response from Cimaises-et-plus
Thank you for your feedback :) Have a nice day, Coralie P.
A
Rating: 5 out of 5
Superb product and very good advice, I highly recommend this store.
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Response from Cimaises-et-plus
A big thank you for your comment!
A
Rating: 5 out of 5
Impeccable, as usual!
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Response from Cimaises-et-plus
Thank you very much!
A
Rating: 5 out of 5
Top-notch!
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
Order delivered very quickly. A downside on the price of the products.
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A
Rating: 3 out of 5
Good ergonomics for ordering. Everything is well organized. The only downside, but a significant one: the delivery. Catastrophic is the only adequate qualifier. Too bad.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. I am sorry that you encountered difficulties during delivery. Please do not hesitate to contact us for any assistance in case of delivery problems. In summer, there are often temporary workers who handle the delivery and unfortunately, at peak times, we encounter some difficulties. Have a nice day, Coralie P.
A
Rating: 4 out of 5
Impeccable content (quality products, complete, well packaged individually). Delivery facilitated by the possibility of changing the date. Downside: the package was forced open from the bottom to see the contents (common practice); I suggest putting adhesive tape on the ends as well.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! I will pass the information to our logistics team regarding the ends. Have a nice day, Coralie P.
A
Rating: 4 out of 5
Products conform and fast delivery despite a mix-up with the pickup point.
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A
Rating: 4 out of 5
Product corresponding to the order, fast and efficient service and delivery.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 5 out of 5
Product in line with expectations. Smooth delivery.
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A
Rating: 5 out of 5
Top notch!
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
Excellent products, with a slight delivery issue, remarkably handled by customer service, attentive and particularly responsive. Well done!
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Response from Cimaises-et-plus
Thank you very much for your comment! Have a nice day, Coralie P. Cimaises & Plus
A
Rating: 5 out of 5
Everything went very well and the products are of good quality. Let's see over time now.
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