Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 613 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

All reviews

P
Peter P.
Rating: 2 out of 5
following a purchase from 31/12/2023
Lockers are smaller than advertised. Cannot fit 4 small bags. Only 2 carry on bags fit and one large bag. Are not the dimensions listed on website.
Response from CITY-LOCKER Paris
Bonjour The lockers size is exactly the one indicated on our website. The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm). Sounds your luggage were bigger! Please next time as well as to our customers check your luggage size before booking to avoid such problem and coment. Have a nice day
D
Daniel B.
Rating: 5 out of 5
following a purchase from 13/12/2023
No issues,
M
Magalie L.
Rating: 5 out of 5
following a purchase from 04/01/2024
Very practical and simple.
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Joris B.
Rating: 5 out of 5
following a purchase from 28/12/2023
Super simple, very close to the main stores, very clean and well signposted.
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Vincent G.
Rating: 5 out of 5
following a purchase from 27/12/2023
Great service, not too far from the metro stations. Convenient.
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Andrew C.
Rating: 4 out of 5
following a purchase from 04/01/2024
Bit out the way from the train station but other than that a good idea and easy to use
R
Rachel P.
Rating: 4 out of 5
following a purchase from 30/12/2023
Conveniently located close by the Eiffel Tower. The directions were easy to follow.
K
Kunal M.
Rating: 1 out of 5
following a purchase from 30/12/2023
You said 4 bags in one locker. We could hardly fit one in one locker. It was pathetic expensive experience
Response from CITY-LOCKER Paris
Bonjour, thanks for your mail and for using our service service. The locker size is clearly indicated on the website as well as the luggage size. Have a good day
F
Francesco M.
Rating: 5 out of 5
following a purchase from 03/01/2024
Very useful and simple!
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Nolann F.
Rating: 4 out of 5
following a purchase from 02/01/2024
It was nice
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Kentaro M.
Rating: 5 out of 5
following a purchase from 25/11/2023
Very safe .
F
Fabrizio B.
Rating: 5 out of 5
following a purchase from 02/01/2024
Easy to reach and to access.
Enough space for at least three luggage.
A
Alia B.
Rating: 5 out of 5
following a purchase from 28/12/2023
simple practical
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Abdellah Z.
Rating: 4 out of 5
following a purchase from 02/01/2024
It would be more transparent to be able to see the address details before making the payment.
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Andrea C.
Rating: 5 out of 5
following a purchase from 27/12/2023
The instructions that was given was very clear so we didn’t have any problems when we used their luggage locker.
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Sarah M.
Rating: 5 out of 5
following a purchase from 02/01/2024
Very easy access, very practical, I recommend it!
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Camila A.
Rating: 3 out of 5
following a purchase from 27/12/2023
It's not immediately clear how the service works: it would be useful to indicate on the door that you must first register on your site before you can access the locker room. Unfortunately, during my visit all the lockers were occupied, and I didn't know this until after I'd booked and completed the transaction. In such cases, it would be useful to indicate at the entrance to the locker room, or even inside, that all the lockers are occupied.
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Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We strongly recommend booking in advance, as we are often fully booked. We look forward to seeing you again in better conditions. Happy New Year 2024 The City-Locker's team
A
Adrien D.
Rating: 5 out of 5
following a purchase from 01/01/2024
Very easy to use and well thought out
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Felipe C.
Rating: 5 out of 5
following a purchase from 15/10/2023
Otimo
H
Helen G.
Rating: 5 out of 5
following a purchase from 31/12/2023
City Locker proved to be very easy to use. The information sent to enter the facility and open / close the lockers was clear and worked well. The lockers were as described. We were able to access our lockers as needed during the time we were storing the luggage. The only issue was that the floor appeared to need a light cleaning but this was minor and the reason was not under the control of the facility.
N
Nicolas W.
Rating: 5 out of 5
following a purchase from 19/09/2023
Great luggage locker! Very easy to find and access, good security.
L
Lisa P.
Rating: 5 out of 5
following a purchase from 04/12/2023
Easy to use and convenient location.
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Sharada K.
Rating: 5 out of 5
following a purchase from 01/01/2024
Luggage was safe and also in the last moment we found a space to store of luggages.
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Lionel P.
Rating: 5 out of 5
following a purchase from 06/11/2023
Clear, reassuring explanations of use.
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Amandine L.
Rating: 3 out of 5
following a purchase from 01/01/2024
very practical it would be nice if the lockers were a bit bigger but it's practical all the same. but the cleaning on the other hand! a smell especially in the saint germain locker that was horrible it wasn't very clean it's not at all pleasant to put your things down in a place that smells so bad. maybe =that with the 1st of january there was no one to clean it. after that the first one we used didn't smell bad but it wasn't very clean either. but it's so practical that i'll use it again.
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Response from CITY-LOCKER Paris
Hello Amandine and thank you for taking the time to bring this problem to our attention. Please accept our apologies for the inconvenience. We have indeed had a problem with the maintenance staff who normally come every day. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again and wish you all the best for the New Year. The City Locker's Team
F
Farnood S.
Rating: 5 out of 5
following a purchase from 01/01/2024
It was both easy to find and pretty convenient to use. The lockers are spacious and we could store the biggest size baggages with no problem.
H
Henning K.
Rating: 5 out of 5
following a purchase from 01/01/2024
Good location and easy to handle. The locker could be a little bit bigger to be able to integrate 2 big suitcases in one locker. To rent 2 lockers is at the end a little too expensive. Overal really helpful and a good location right between the two train stations in Paris easily accessible.
J
Juliana M.
Rating: 5 out of 5
following a purchase from 27/12/2023
This was the perfect solution for us between two Airbnb check ins. It was easy to use, perfectly located (two blocks from our Airbnb) and SO much safer than nanny bag where you leave your luggage at a tabac with strangers!!10/10 would do this again in a heartbeat.
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takeshi M.
Rating: 5 out of 5
following a purchase from 27/12/2023
very useful place and systems.
S
Simone S.
Rating: 5 out of 5
following a purchase from 30/12/2023
Easy to use and to riserve, very close to the train station
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Lorenzo C.
Rating: 5 out of 5
following a purchase from 27/12/2023
Everithing perfect
F
Federico D.
Rating: 5 out of 5
following a purchase from 29/12/2023
Ottimo sito e facile da prenotare.molto spazioso .
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Corman F.
Rating: 4 out of 5
following a purchase from 30/12/2023
Too far from quai branly
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Lauryn E.
Rating: 4 out of 5
following a purchase from 30/12/2023
The service was super easy to use, convenient and easy to book - and overall pretty affordable. My only complaint was that the size of the lockers was smaller than what seems adequate for anyone traveling for more than a weekend. We couldnt fit a suitcase and a carryon in the same locker. We could fit maybe 3 carry on bags in 1 locker and 1 large suit case and a back back in another. I would suggest offering some Larger size lockers!
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Veera Venkata Praveen Kumar Reddy A.
Rating: 5 out of 5
following a purchase from 09/12/2023
I have booked this locker well ahead of my Trip almost 10 days ahead to have a piece of mind. We were staying in Disneyland for 2 nights but wanted to see Eiffel tower and paris city the last day before travelling back to Switzerland from Gare de Lyon station. So travelling without luggage is very important. The codes without any issue. Kids were amazed how cool it was to store luggage and roam around freely. We used the Bastille metro station as this is the closest to the locker. Super convenient.
S
Sandra F.
Rating: 5 out of 5
following a purchase from 20/12/2023
Very practical
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Francesca B.
Rating: 5 out of 5
following a purchase from 29/12/2023
My satisfactiin is very excellent for the delibera and rhe custome service
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Olafur E.
Rating: 5 out of 5
following a purchase from 30/12/2023
Easy access, and good location, and a reasonable price!
J
Jiyeon K.
Rating: 1 out of 5
following a purchase from 18/12/2023
The website said it would fit 4 suitcases, but in the end only 2 could fit.
Also I paid twice with my card to buy water from the vending machine in the store, but in the end, the water didn't come out and the money was deducted from my card twice.
I didn't feel good about the final result.
Response from CITY-LOCKER Paris
Hello Jiyeon, We are sorry that you didn't appreciate your visit at City-Locker, However, the size of our lockers are clearly indicated on our website before the booking. Furthermore, in case of problem, our hotline is reachable to give you help and to assist you. We wish you a great day.
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Stephanie M.
Rating: 5 out of 5
following a purchase from 28/12/2023
Super!