Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

All reviews

V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/04/2023
Responded immediately when I booked the wrong day and resolved immediately. So helpful! Very convenient service.
Response from CITY-LOCKER Paris
Hello Kaylen, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/04/2023
Muy bien y muy facil de reservar a través de la web.
Response from CITY-LOCKER Paris
Hello Nestor, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/04/2023
Clear and working
Response from CITY-LOCKER Paris
Hello Giuseppe, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/04/2023
Was super easy to handle.
Response from CITY-LOCKER Paris
Hello Matthias, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/04/2023
Very simple & easy to use the service. Very helpful.
Response from CITY-LOCKER Paris
Hello Ruth, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/04/2023
Great facility, everything worked as it should and gave peace of mind - reserved online, received codes that worked, dropped luggage off, and collected it later with no issues. However, it’s overpriced, on a Saturday I paid €15 for about 7 hours of storage
Response from CITY-LOCKER Paris
Hello Adrienn, Thank you for sharing your opinion, We are truly happy that you enjoyed your visit at CityLocker However, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/04/2023
This was a simple activity to complete. The online registration was simple and the subsequent instructions on accessing the location was clear. It was a good 5 minute walk to the lockers from Gare du Nord station. It was great to have the security knowing once inside the room you were away from prying eyes if you needed to rearrange your suitcase. Would recommend these to anyone wanting to off load their gear and sightsee before a late flight.
Response from CITY-LOCKER Paris
Hello Smith, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/04/2023
excelente servicio y muy seguro
Response from CITY-LOCKER Paris
Hello Jesus, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/04/2023
Nearer east station than Gare de Nord
Response from CITY-LOCKER Paris
Hello Juliet, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/04/2023
It's just not excellent due to the high value to keep for just one day and it's not even a full 24 hours. And also for not being able to take it off at any time of the night.
Response from CITY-LOCKER Paris
Hello Nathalia, Thank you for sharing your opinions, CITY-LOCKER's hours are indicated on the website (8 a.m to 10 p.m, 7/7) at the bottom of the home page but also on the front of our shops and are not open 24h/24 for security reasons because the safety of your luggages is of course our priority. We are wishing you an excellent day and we hope to see you very soon again in one of our storages.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
very practical, instinctive
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Response from CITY-LOCKER Paris
Stephanie We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2023
the keypad didn't work to enter the premises. the number given didn't answer.
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Response from CITY-LOCKER Paris
Hello sir and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We note that despite this you were still able to use your locker and are therefore surprised by your rating. We look forward to seeing you again under better conditions.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/04/2023
good
Response from CITY-LOCKER Paris
Hello, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/04/2023
Perfect
Response from CITY-LOCKER Paris
Hello Boryana, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/04/2023
So easy to be booked! Just some clicks to get the possibility to enjoy the city without luggages. Several useful location to choose from. Big boxes and easy mechanism to drop off and pick!
Response from CITY-LOCKER Paris
Hello Valentina, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/04/2023
Booking is easy and access to the locker works technically perfect. But!!!! only two suitcases of normal size and not four as promised do fit into it. Therefor only four stars.
Response from CITY-LOCKER Paris
Hello Christian, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/04/2023
Excelente servicio y buena ubicación.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2023
Overall good service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
everything is well explained and easy to understand!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2023
Comodissimo!
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/04/2023
Great service, it’s easy to book a locker. The website was clear, easy to use and confirmation came immediately. Nice job!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/04/2023
The navigation in the site Is easy
Response from CITY-LOCKER Paris
Hello Marco, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/03/2023
Muito bem situada e de fácil utilização.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2023
Everything worked fine! There's even a QR Code to scan in case anyone needs help/advice. Can't go wrong with city locker.
Response from CITY-LOCKER Paris
Hello Sabrina, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/04/2023
The door could not be opened with the key number. I have sent a mail about this and received no answer.
Response from CITY-LOCKER Paris
Bonjour Ulrich we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem. Could you please resend your mail to [email protected] so that we can answer it. Merci
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/04/2023
Too expensive
Response from CITY-LOCKER Paris
Hello Simone, Thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/04/2023
Great
Response from CITY-LOCKER Paris
Hello Melker, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/04/2023
conveniently organized
Response from CITY-LOCKER Paris
Hello Martin, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2023
Quick and easy booking. Access to the locker is easy with information received via sms and email. It's a service I'll use again.
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Response from CITY-LOCKER Paris
Hello Daniel Thank you for your review and for using our service. We hope to have the pleasure of seeing you again during your next stay in Paris.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/04/2023
Everything is okay, but setting the second number to the locker number still leaves the option for other people that rent a City Locker to open the other lockers. If I rent one locker, I basically have access to the other ones. That's not as safe as you advertise it.
Otherwise the location is fine, it is easy to find, close to the city center, and the lockers are spacious.
Response from CITY-LOCKER Paris
Hello Arman, Thank you for sharing your opinion, The codes provided to our clients are all unique et change everyday in case of a several's days booking, the security of your luggages is our priority and we would never give the same codes to all the clients. CityLocker's team wish you a great day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/01/2023
I was able to use it with confidence !
You can easily enter with the security code sent to you.
However, the problem is to put a 30kg suitcase in the upper locker.
I'm tall and strong, so I managed to do my best, but I don't think short women can enter.
I think it would be perfect if you could select the upper row, the lower row.
Response from CITY-LOCKER Paris
Hello Kayoko, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker, thank you for your recommandation, it always helps us to provide a better service to our customers. We hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/04/2023
Excelent service!!
Response from CITY-LOCKER Paris
Hello Andreia, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2023
No problems to report. Clean place. Clear instructions. Only downside: the price. The service is still expensive.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2023
Easy to register and use!
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 18/04/2023
Locker doesn't work.
Door is not locked at all.
As I don't have much tine to call and wait for help, I needed to carry all the baggages that day
Also I met a one who did not received email and cannot store baggage.
Response from CITY-LOCKER Paris
We are so sorry for the problem you have had. You should have called the hotline available every day from 8.00 am to 10 pm to get assistance and be avale to use our service. Please send us an email at [email protected] to get a refund the 15€ not 18€ that you have paid We take the opportunity of your feedback that booking is mandatory to get your codes to use our service. Once again sorry for the problem
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/04/2023
Excellent Service and straightforward process
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/04/2023
Excellent service, easy to book, and good instructions to find locker store. Only thing is making it more clear you’re booking a locker not per suitcase/bag. We booked 2 lockers thinking it meant 2 bags so we paid double for what we needed. But the facility itself was good.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/04/2023
Good central location.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/04/2023
Best service !
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/04/2023
Alles was inorde!!