Reviews CITY-LOCKER Paris
CITY-LOCKER - Tour Eiffel

9.8/10
★★★★★
based on 820 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The apartment for 4 people was supposed to have a bedroom separated by a door, a large table and a large living area, which was not the case.

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Romuald G.
purchased on 08/09/2024
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Answer from CITY-LOCKER Paris
This comment doesn't concern us; we're a luggage storage company, not an apartment rental company.
1 /5
★☆☆☆☆

On the website, you mention rates of 2 euros and we had to pay 15 euros. On the other hand, I'm horrified by this automatic system with no human presence, and I won't be coming back.

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Isa A.
purchased on 15/08/2024
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Answer from CITY-LOCKER Paris
Hello isa, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
1 /5
★☆☆☆☆

The cashier didn't work. I had to pay another one right away. I called and nobody answered. 0/10

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Alfredo I.
purchased on 23/06/2024
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Answer from CITY-LOCKER Paris
Hello Alfredo Thank you for taking the time to leave a review of our service, we are sorry that we have not fully met your expectations. More details from you about your experience would help us improve the quality of our service. Thank you for your time.
1 /5
★☆☆☆☆

Very poorly signposted overpriced location

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Audrey B.
purchased on 06/06/2024
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Answer from CITY-LOCKER Paris
Hello Audrey, Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
1 /5
★☆☆☆☆

El servicio es muy util y conveniente, sin embargo los metodos de pago no, el portal de pago no aceptaba mi tarjeta porque no tengo acceso a los mensajes que recibo en ni número de teléfono en otro país

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Rafael M.
purchased on 31/12/2023
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Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. For your information, we do not accept cash payments in order to guarantee a higher level of security in our premises, so that there are no attempts to steal the cash register. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again under better conditions.
1 /5
★☆☆☆☆

Adding €15 to the price of a visit to the museum is far from welcome, but I congratulate you, you've found a way to make money since people have no other choice!

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Benoît G.
purchased on 26/11/2023
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Answer from CITY-LOCKER Paris
Hello Benoît, Thank you very much for entrusting us with your luggage, we're sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or a maximum of 3.75€ per bag for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!

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