Reviews CITY-LOCKER Paris
CITY-LOCKER - Tour Eiffel

9.8/10
★★★★★
based on 820 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Good for leaving the suitcases but the locker is too small for 4 suitcases, even though they are cabin size. I had to reserve a second one, which is a shame.

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Eliane S.
purchased on 15/03/2025
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Answer from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris. We remind you of the size of our lockers which are specified on our website: L.48cm H.61cm P.85cm This dimension is suitable for most large suitcases and can hold up to 4 international IATA cabin luggage (55 x 35 x 20cm). Please remember, as with airlines, to check the dimensions of your luggage. We look forward to seeing you again at CITY-LOCKER.
2 /5
★★☆☆☆

Safe, but the locker was smaller than expected and my luggage didn't fit. Be aware that the locks located on the doors make you loose a couple of cm in width. If your luggage size is similar to the locker size, it may not fit.

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Gwenhael A.
purchased on 16/01/2025
Answer from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can feat up too 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER in Paris
3 /5
★★★☆☆

The explanation by sms could be in French and clearer. It would also seem that there is no possibility of deleting a number in the event of a mistake... A reminder the day before or the same day would also be appreciated instead of searching in the messaging system...

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Jean-marie C.
purchased on 28/10/2024
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Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3 /5
★★★☆☆

Satisfied with customer service

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Marie-christine H.
purchased on 31/05/2024
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Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3 /5
★★★☆☆

Easy to find, but breaks down from time to time; broke down when we arrived, but fortunately the technician was already on site. Neither the front door nor the locker opened properly, but fortunately everything worked fine in the evening.

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Ekaterina M.
purchased on 15/05/2024
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Answer from CITY-LOCKER Paris
Hello, Thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
2 /5
★★☆☆☆

No one on the phone Keyboard not working...

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Christine L.
purchased on 29/04/2024
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Answer from CITY-LOCKER Paris
Hello Christine, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. Have you contacted them? (we can't find any record of your call) and it seems that you have managed to use your locker even though the keys don't work? I confess I don't quite understand. In case of technical problems, our hotline can help you open your locker or send you a technician. More details would help us to understand what happened; please contact us at [email protected].
3 /5
★★★☆☆

The location is far from the Eiffel Tower. The space is very small and there were a lot of people inside: impossible to move around. Expensive.

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Frédéric M.
purchased on 27/01/2024
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Answer from CITY-LOCKER Paris
Hello Frédéric and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3 /5
★★★☆☆

Expensive. No instructions for the return of the suitcase.

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Anne S.
purchased on 14/01/2024
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Answer from CITY-LOCKER Paris
Hello Anne and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. As the baggage retrieval procedure is the same as for drop-off, we did not feel it necessary to specify this in order not to create any confusion. We look forward to seeing you again in better conditions.

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