Reviews CITY-LOCKER Paris
CITY-LOCKER - Opéra

9.8/10
★★★★★
based on 941 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I sent you an email without a response to request access later in the evening for the end of shows, for example.

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Michel B.
purchased on 19/03/2025
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Answer from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris. For the moment, and for security reasons, it is not possible to keep the shop open 24/7, we are sorry. A reminder of this information is clearly stated on our website and on the reservation confirmations. We wish you a pleasant day and hope to see you again soon at one of our CITY-LOCKER storage facilities.
3 /5
★★★☆☆

The locker was ok and practicle but it was very difficult to enter in the locker space. I had to do the code 4 times with no success and ask for a tourist help. So anxious time. Unless this point . The locker was clean and correct.

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Carole C.
purchased on 18/03/2025
Answer from CITY-LOCKER Paris
Hello,

Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations.
We take good note of your comments that will help us improve our service.
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
3 /5
★★★☆☆

The lock of the locker n.11 does not work properly, it can be opened just pulling the door of the locker.

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Davide G.
purchased on 08/03/2025
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Answer from CITY-LOCKER Paris
Hello, Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have you called the hotline open from 8am to 10pm to ask for a change of locker? For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris. CITY-LOCKER’s Team.
3 /5
★★★☆☆

Practical, secure. But expensive when you're on your own, would need smaller lockers for smaller luggage.

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Olivier D.
purchased on 12/01/2025
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Answer from CITY-LOCKER Paris
Hello
Thank you for using our service and for sending us this information.
The locker you rented was used for 4 hours, i.e. 3.75€/hour of use.
It's a lot of money, but it's the cheapest rate you'll find in Paris for such a high level of security and ease of use.
We look forward to seeing you soon at CITY-LOCKER.
3 /5
★★★☆☆

Relatively expensive luggage storage

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André B.
purchased on 06/10/2024
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Answer from CITY-LOCKER Paris
Thank you very much André for entrusting us with your luggage. We are sorry if you found our service expensive, we always try to offer the best service at the best price available by guaranteeing you the highest level of SECURITY for your luggage. We can never do enough to keep your most precious possessions SAFE. We look forward to seeing you again at CITY-LOCKER.
3 /5
★★★☆☆

Los casilleros son muy pequeños, creo que decir que caben 4 maletas es engañoso e induce a error.

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José Cristian M.
purchased on 10/10/2024
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Answer from CITY-LOCKER Paris
Hello, we'd like to remind you of the size of our lockers: Locker dimensions: W.48cm x H.61cm x D.85cm. This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Indeed, if your luggage is larger, the number of pieces that can fit in a locker is smaller;
3 /5
★★★☆☆

On-street keypad malfunctions: some buttons are tired and the keypad is so homey that you can't tell whether the button has worked or not (no sound or screen). Crazy prices and misleading advertising: we are told one price, but when it comes time to pay, it's double!...

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Nicolas B.
purchased on 07/07/2024
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Answer from CITY-LOCKER Paris
Hello Nicolas, Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
2 /5
★★☆☆☆

I think it is very expensive. You could offer the option booking per hours. The option of booking only online is not adapted to people without cell phone, internet or in case your mobile is not charged. whatever. for the rest. it was everything fine and ok. thanks for this service

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Katrin D.
purchased on 28/05/2024
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Answer from CITY-LOCKER Paris
Hello Katrin and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3 /5
★★★☆☆

Very practical but too expensive

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Rolande L.
purchased on 02/04/2024
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Answer from CITY-LOCKER Paris
Hello Rolande, thank you for using our service, sorry if you found it a little expensive, we always try to offer the best service at the best price available. We hope to see you soon in one of our Citylockers and wish you a good day!
3 /5
★★★☆☆

L'endroit est nickel par contre le prix lors de la simulation était de 8€ nous avons décidé de faire finalement la resa le Jr se notre venue et là c'etait 15€ donc un peu déçu par cela

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Benedicte D.
purchased on 09/03/2024
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3 /5
★★★☆☆

Too expensive

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Rose G.
purchased on 29/01/2024
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Answer from CITY-LOCKER Paris
Hello Rose, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
2 /5
★★☆☆☆

Much too expensive..2h or 24h same price

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Gerard B.
purchased on 16/01/2024
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Answer from CITY-LOCKER Paris
Gerard Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
3 /5
★★★☆☆

Unfortunately no price per hour

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Sylvain R.
purchased on 16/01/2024
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Answer from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day(8:00-22:00). We hope to see you again and wish you a pleasant day!
3 /5
★★★☆☆

Alright

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Iheb J.
purchased on 06/12/2023
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Answer from CITY-LOCKER Paris
Hello, Thank you for using our service and for giving us your feedback. In our constant effort to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve. Thank you very much.