Reviews CITY-LOCKER Paris
CITY-LOCKER - Bastille & Gare de Lyon

9.8/10
★★★★★
based on 963 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

It didn't work, I couldn't get in. I had to manage otherwise, and I was delayed.

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Alain B.
purchased on 11/04/2025
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Answer from CITY-LOCKER Paris
Hello, we take note of your comment. We need your help to establish what happened because we have looked at the videos, the logs, and if you called our hotline and found no trace of your visit with us. Thank you for contacting us at [email protected] to help us clarify this mystery and to refund you if applicable. Have a great day.
1 /5
★☆☆☆☆

I thought the locker was at Gare de Lyon, but in fact it is in Bastille, which is a bit further away. The information on the website is not clear and is confusing.

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Helena C.
purchased on 10/03/2025
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Answer from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris and for sharing your feedback with us. We are sorry if the location of our storage did not suit you. For the one you booked, it is clearly indicated BASTILLE/GARE LYON. Furthermore, the addresses of the lockers are clearly indicated on the website just before making a reservation, along with a map that allows you to locate it in terms of duration and distance from your departure point. We wish you a pleasant day and hope to see you again soon at one of our CITY-LOCKER locations.
1 /5
★☆☆☆☆

This loker is located on rue de Lyon but is definitely not at Gare de Lyon (although that's what I had indicated in my Google search)... The result was that instead of walking 11 minutes with heavy suitcases and backpacks, I took another locker directly from the station. This cost me €17.50 as it was impossible to cancel the reservation... It felt like a scam.... Or how to abuse the trust of tourists who don't know Paris!!!!

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Héloïse L.
purchased on 10/03/2024
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Answer from CITY-LOCKER Paris
Hello Héloïse Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
1 /5
★☆☆☆☆

Service paid for but not used. Too far from lyon train station

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Thierry D.
purchased on 09/03/2024
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Answer from CITY-LOCKER Paris
Hello Thierry Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
1 /5
★☆☆☆☆

Locker inaccessible...no refund possibilities I'm disappointed

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Elia V.
purchased on 03/03/2024
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Answer from CITY-LOCKER Paris
Hello Elia and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.

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