English
/10
★★★★★
based on 963 reviews published
★★★★★
based on 963 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Convenient only up to 10PM. Which I don’t understand why. You just need the code to enter therefore people could come pick up their luggage at any time
Aurelien L.
purchased on 03/06/2025
Translated review
Answer from CITY-LOCKER Paris
Hello,
Thank you for using our luggage storage service in Paris.
For the moment and for security reasons, it is not possible to keep the shop open 24/7, we are sorry.
A reminder of this information is very clearly stated on our website and on the reservation confirmations.
We wish you a pleasant day and hope to see you very soon at one of our CITY-LOCKER storage locations.
Thank you for using our luggage storage service in Paris.
For the moment and for security reasons, it is not possible to keep the shop open 24/7, we are sorry.
A reminder of this information is very clearly stated on our website and on the reservation confirmations.
We wish you a pleasant day and hope to see you very soon at one of our CITY-LOCKER storage locations.
3
/5
★★★☆☆
Le concept est génial. Mais dommage qu'il n'existe pas de veilleur pour débloquer le casier quand nous avons 6 min de retard. Obligée de repayer une journée. Mais très bonne réactivité du service par mail.
Karine P.
purchased on 06/06/2025
Answer from CITY-LOCKER Paris
Thanks for sharing your opinion and for sharing your experience with us.
We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon.
Have a good day.
We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon.
Have a good day.
2
/5
★★☆☆☆
Way too far from the station. No clear information about this at the time of booking.
Martine L.
purchased on 16/03/2025
Translated review
Answer from CITY-LOCKER Paris
Hello,
Thank you for using our luggage storage service in Paris and for sharing your feedback with us.
We are sorry if the location of our storage did not suit you.
However, the addresses of the storage locations are clearly indicated on the website just before making a reservation, along with a map that allows you to see the duration and distance from your departure point.
We wish you a pleasant day and hope to see you again very soon at one of our CITY-LOCKER storage locations.
Thank you for using our luggage storage service in Paris and for sharing your feedback with us.
We are sorry if the location of our storage did not suit you.
However, the addresses of the storage locations are clearly indicated on the website just before making a reservation, along with a map that allows you to see the duration and distance from your departure point.
We wish you a pleasant day and hope to see you again very soon at one of our CITY-LOCKER storage locations.
2
/5
★★☆☆☆
Too small
Lindsay P.
purchased on 03/04/2025
Answer from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
2
/5
★★☆☆☆
The entrance door did not work with the code
Angèle C.
purchased on 01/04/2025
Translated review
Answer from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information. Have a nice day and a nice weekend and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
2
/5
★★☆☆☆
Hello, the service is quite satisfactory but the price announcement is misleading. 8.50 euros for a 2-hour drop-off seemed prohibitive to me. An hourly rate might be fairer.
Edwin G.
purchased on 27/03/2025
Translated review
Answer from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris and for sharing your feedback with us. The CITY-LOCKER spaces are monitored by our surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1500 euros per locker. And all this comes at a cost, and we are the only ones in Paris to offer you this level of security with double protection: door code and locker code. Additionally, returning the luggage costs 2€ for the day (8:00-22:00). We hope we have answered your questions and wish you an excellent day, looking forward to seeing you again at CITY-LOCKER.
3
/5
★★★☆☆
Very convenient access and well located. BUT when you arrive with a 20kg suitcase and have a locker up high, it's very difficult! It would be good to ask if you want a locker on the bottom or if it doesn't matter.
Sandrine R.
purchased on 12/03/2025
Translated review
Answer from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris. Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties. In case of technical problems, our hotline can help you open your locker or the door, assist you in the booking process, or send a technician in case of more serious issues. You could have contacted them to request a locker change. We would have been very happy to change your locker for you. You will also find a large number of answers to questions you may have by consulting the FAQ section of our website. The answers provided are in 6 languages. Hoping to have provided you with the necessary clarifications, we hope to see you again at one of our CITY-LOCKER storage facilities.
3
/5
★★★☆☆
Worked fine but the price could vary according to time being used
Bernardo M.
purchased on 13/01/2025
Answer from CITY-LOCKER Paris
Bonjour,
Thank you for using our service.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
Thank you for using our service.
Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent.
We guarantee you won't find a cheaper price in Paris unless you leave your luggage at a friend's apartment :)!
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
CITY-LOCKER’s Team.
2
/5
★★☆☆☆
Very practical and easy-to-use service, but misleading about the volume you can fit in a locker! On the website before ordering, a small animation showed that you could fit 4 suitcases... I could only fit 2 and had to rent another locker... so it's expensive for what it is
Christophe J.
purchased on 30/10/2024
Translated review
Answer from CITY-LOCKER Paris
Thank you for using our service. We would like to remind you of the size of our lockers, which are specified on our website: W.48cm H.61cm D.85cm This size fits most large suitcases and can hold up to 4 pieces of IATA international size cabin luggage (55 x 35 x 20cm). Have a nice evening
3
/5
★★★☆☆
CLEAR...
Julie C.
purchased on 12/07/2024
Translated review
Answer from CITY-LOCKER Paris
Hello, Thank you for using our service and for giving us your feedback. In our constant effort to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve. Thank you very much.
3
/5
★★★☆☆
Easy but misleading booking, the locker should be called Bastille and not Gare de Lyon. It should be possible to choose the height of the locker.
Malaury B.
purchased on 28/03/2024
Translated review
Answer from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
3
/5
★★★☆☆
Too bad the price is the same regardless of the number of hours.
Océane D.
purchased on 11/02/2024
Translated review
Answer from CITY-LOCKER Paris
Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 12€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.