/10
★★★★★
based on 185 reviews published
★★★★★
based on 185 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Deceptive name. Locker station but not at all in the station. You have to walk a long time without any tram stop nearby and it's really not convenient with suitcases. Plus, the location is under construction. On the way back, we put the suitcases at the station on platform number 1, which is much more practical and functional as it is directly served and avoids losing 20 minutes of detour round trip.
Lauranna F.
purchased on 15/04/2025
Translated review
Answer from CITY-LOCKER Strasbourg
Thank you for your message.
We understand that your experience was not entirely satisfactory and we are sorry for that. It is important to remind you that our location is indeed in front of the station, in the 'Gare' district, and not inside the station itself. This information is clearly indicated on our website at the time of booking to avoid any confusion.
Moreover, our hotline number is available and reachable at any time if needed. We are always ready to assist you if you have any difficulties on site.
Finally, the ongoing construction is temporary and aims to improve the welcome and comfort of our customers. We hope to have the opportunity to show you these improvements during your next visit.
We understand that your experience was not entirely satisfactory and we are sorry for that. It is important to remind you that our location is indeed in front of the station, in the 'Gare' district, and not inside the station itself. This information is clearly indicated on our website at the time of booking to avoid any confusion.
Moreover, our hotline number is available and reachable at any time if needed. We are always ready to assist you if you have any difficulties on site.
Finally, the ongoing construction is temporary and aims to improve the welcome and comfort of our customers. We hope to have the opportunity to show you these improvements during your next visit.
1
/5
★☆☆☆☆
Too far from the SNCF station
Jean Pierre S.
purchased on 14/04/2025
Translated review
Answer from CITY-LOCKER Strasbourg
Hello Jean Pierre,
Thank you for your feedback. We are sorry to hear that the location of CITY-LOCKER Strasbourg did not meet your expectations. Our services are designed to provide a secure and accessible space, and we are constantly working to improve our offerings. Please feel free to contact us with any suggestions or if you need assistance.
Best regards,
The CITY-LOCKER team
Thank you for your feedback. We are sorry to hear that the location of CITY-LOCKER Strasbourg did not meet your expectations. Our services are designed to provide a secure and accessible space, and we are constantly working to improve our offerings. Please feel free to contact us with any suggestions or if you need assistance.
Best regards,
The CITY-LOCKER team
1
/5
★☆☆☆☆
There was no locker at the address given in the text message. I later realized that this address was different from the one indicated in the e-mail. Unfortunately, it was too late for me to return to this second address. I could not benefit from the locker but I paid. This is unacceptable and shows a deplorable organization.
Arsène K.
purchased on 05/12/2024
Translated review
Answer from CITY-LOCKER Strasbourg
We apologize for this experience and understand your frustration. To avoid any confusion, we provide all the necessary details on our website, including a map and photos of the locker locations. In addition, our hotline number is available to answer any questions or guide you through the process. We sincerely regret this situation and are continually working to improve our organization so that this does not happen again. If you would like to discuss your case, please do not hesitate to contact us.