Customer reviews of clip-zip.com

After many phone calls and emails, I received no satisfactory response. Only one person told me they were forwarding my issue. Since then, silence as they say. Today, I am returning the order by mail and requesting a refund. Very disappointing communication.

Item never received and credit card hacked after purchase on this site

Item never received and credit card hacked after purchase on this site

I give 5 stars for the idea of the product and the responsiveness associated with the processing of my order! However, in case of a problem, if the product does not fit... the rating drops... we cannot give 0 and it's a shame because it would be commercially much more coherent. So I give 1. No response other than automated ones! I am still waiting for their feedback regarding the photos sent. It is important to specify that the pictures show the closure and that their pattern for selection is always associated! If this seller reads me here, know that I am waiting for your feedback and instructions via Messenger, WhatsApp or email since I have written to you on all these different communication tools.

I give 5 stars for the idea of the product and the responsiveness associated with the processing of my order! However, in case of a problem, if the product does not fit... the rating drops... we cannot give 0 and it's a shame because it would be commercially much more coherent. So I give 1. No response other than automated ones! I am still waiting for their feedback regarding the photos sent. It is important to specify that the pictures show the closure and that their pattern for selection is always associated! If this seller reads me here, know that I am waiting for your feedback and instructions via Messenger, WhatsApp or email since I have written to you on all these different communication tools.

Package not received

Package not received

In January, I received an email informing me that a new slider (the one I had ordered broke when I tried to install it) would be sent to me. Since then, I have received nothing. And I have received no response to the 3 emails requesting information sent since. I am very disappointed

In January, I received an email informing me that a new slider (the one I had ordered broke when I tried to install it) would be sent to me. Since then, I have received nothing. And I have received no response to the 3 emails requesting information sent since. I am very disappointed

I placed my order on February 29, it is now March 15 and I still haven't received anything. I sent an email via the contact form and I haven't received a response. So as of today, I do not recommend this site.

I placed my order on February 29, it is now March 15 and I still haven't received anything. I sent an email via the contact form and I haven't received a response. So as of today, I do not recommend this site.

Hello, your site is well made thanks to the different measurements and diagrams proposed. The delivery was fast. But the zipper is not suitable for repairing my husband's jacket. I am quite disappointed because 11 euros for a zipper that will stay in the drawer, I would have preferred it to work.

Hello, your site is well made thanks to the different measurements and diagrams proposed. The delivery was fast. But the zipper is not suitable for repairing my husband's jacket. I am quite disappointed because 11 euros for a zipper that will stay in the drawer, I would have preferred it to work.

Clips do not meet my expectations at all to the point where they are of no use to me (mediocre quality and unsuitable fasteners)

Clips do not meet my expectations at all to the point where they are of no use to me (mediocre quality and unsuitable fasteners)

does not work, no responses to my replacement requests

does not work, no responses to my replacement requests

Impossible to mount the clip which ended up breaking

Impossible to mount the clip which ended up breaking

Something is promised that didn't work for me.

Something is promised that didn't work for me.

Orders returned because they were not suitable, no news from customer service despite several follow-ups and no refund made despite the initial possibility on the site for returns. I do not recommend!

Orders returned because they were not suitable, no news from customer service despite several follow-ups and no refund made despite the initial possibility on the site for returns. I do not recommend!

The part broke during installation. Poor quality steel. Non-existent customer service.

The part broke during installation. Poor quality steel. Non-existent customer service.

could everything also be in German

could everything also be in German

I cannot give an opinion since I have been waiting for delivery since January 27

I cannot give an opinion since I have been waiting for delivery since January 27

Fast shipping but poor quality product, it broke as soon as I closed the loop

Fast shipping but poor quality product, it broke as soon as I closed the loop

Because I only ordered one clip, it was sent to me by letter without tracking which I never received. After 15 days I called and they sent me the item again still by letter without tracking which I still have not received. I called again and they sent it to me with tracking which I finally received but almost a month later

Because I only ordered one clip, it was sent to me by letter without tracking which I never received. After 15 days I called and they sent me the item again still by letter without tracking which I still have not received. I called again and they sent it to me with tracking which I finally received but almost a month later

Package never delivered by the post despite what the tracking indicates. But Clip&Zip is unreachable by phone, through the form on its site, or by email!!!

Package never delivered by the post despite what the tracking indicates. But Clip&Zip is unreachable by phone, through the form on its site, or by email!!!

A message on the site without response, an email without response, a phone call with a voicemail that announces that the box is full

A message on the site without response, an email without response, a phone call with a voicemail that announces that the box is full

The bulb I ordered does not work. The other items, however, are very good

The bulb I ordered does not work. The other items, however, are very good

Useless product. Non-functional. Non-existent customer service. In short, avoid.