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Rating: 1 out of 5
Useless product. Non-functional. Non-existent customer service. In short, avoid.
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Too long delays.
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A
Rating: 3 out of 5
Too long delays.
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A
Rating: 1 out of 5
product error, then product not suitable, although I bought the right size, then repurchased a smaller size still not suitable regret spending twice 7.50
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Response from clip-zip.com
Hello, Did you not make an exchange? or a refund? don't hesitate to get back to us so we can resolve all this!
A
Rating: 1 out of 5
product error, then product not suitable, although I bought the right size, then repurchased a smaller size still not suitable regret spending twice 7.50
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Response from clip-zip.com
Hello, Did you not make an exchange? or a refund? don't hesitate to get back to us so we can resolve all this!
A
Rating: 3 out of 5
Hello, why only 3 stars? PROMO: 3 boxes/sleeves purchased = 1 free! I'm still looking for where the 4th one is!!!!!!!
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Response from clip-zip.com
Hello, Did you really put 4 products in the cart for it to be deducted? Feel free to get back to us to resolve this issue.
A
Rating: 3 out of 5
very effective, thank you
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Response from clip-zip.com
very effective, thank you
A
Rating: 1 out of 5
Hello,
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
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Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
Response from clip-zip.com
Hello, did you contact our after-sales service to replace the broken products? You can reach us by email with the photos, and our form is also available where you can attach photos.
A
Rating: 1 out of 5
Hello,
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
Translated reviews
Two unusable zippers. Broken. It should allow the insertion of attachments in your questionnaire to attach photos. Thank you.
Response from clip-zip.com
Hello, did you contact our after-sales service to replace the broken products? You can reach us by email with the photos, and our form is also available where you can attach photos.
A
Rating: 3 out of 5
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
A
Rating: 3 out of 5
Following an order error, I returned a slider that didn't fit and then received a new slider that does fit. In the exchange, it was supposed to be free shipping and this was confirmed to me by email by an employee who seemed shocked that I had to pay shipping fees again to receive the new slider. He informed me by email that he was addressing the problem immediately but without results since December 22!!!! After a first order, my trust in the company Clip&Zip has been significantly shaken. I specify that it is not the amount owed that matters, but the credibility and the principle of honesty of the company that disappointed me!
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Response from clip-zip.com
Hello, We are sorry for this inconvenience, indeed the shipping costs during an exchange are free! You should have been credited back to your card on 12/26/2023. We will take the necessary steps very quickly and we apologize for this.
A
Rating: 3 out of 5
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
A
Rating: 3 out of 5
Website: perfect. Order delivery: perfect. Functioning of the ordered 5C2 silver: perfect. I wanted a black 5C2 that was no longer available on the website; I asked the customer service via an email to [email protected], but I never received a response. So customer service: very bad
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Response from clip-zip.com
Hello, We are sorry to hear that you did not receive a response, could you please write to us at [email protected] so that we can find a solution? Best regards,
A
Rating: 1 out of 5
a request for exchange without response
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Response from clip-zip.com
Hello, I am sorry to hear that you did not receive a response.. Can you write to us at [email protected]?
A
Rating: 1 out of 5
a request for exchange without response
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Response from clip-zip.com
Hello, I am sorry to hear that you did not receive a response.. Can you write to us at [email protected]?
A
Rating: 1 out of 5
NEVER ANYONE AVAILABLE TO ANSWER THE PHONE...
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Response from clip-zip.com
Hello, Indeed we encountered telephone line problems, we apologize for that. Can you contact us by email so we can find a solution?
A
Rating: 1 out of 5
NEVER ANYONE AVAILABLE TO ANSWER THE PHONE...
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Response from clip-zip.com
Hello, Indeed we encountered telephone line problems, we apologize for that. Can you contact us by email so we can find a solution?
A
Rating: 1 out of 5
I bought two different clips for two different items. Neither worked despite the measurements taken as indicated on the site, I even printed the measurement card, checked the material, etc. I lost 20 euros. I am very disappointed.
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A
Rating: 1 out of 5
I bought two different clips for two different items. Neither worked despite the measurements taken as indicated on the site, I even printed the measurement card, checked the material, etc. I lost 20 euros. I am very disappointed.
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A
Rating: 1 out of 5
Hello,
The zipper was so tightly closed that it could not be opened with the supplied wedge and broke during further attempts to open it.
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The zipper was so tightly closed that it could not be opened with the supplied wedge and broke during further attempts to open it.
Response from clip-zip.com
Hello, could you contact us to send you a slider back?
A
Rating: 1 out of 5
Hello,
The zipper was so tightly closed that it could not be opened with the supplied wedge and broke during further attempts to open it.
Translated reviews
The zipper was so tightly closed that it could not be opened with the supplied wedge and broke during further attempts to open it.
Response from clip-zip.com
Hello, could you contact us to send you a slider back?
A
Rating: 1 out of 5
The delivery was fast.
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Response from clip-zip.com
Hello, our attention has been drawn to your bad experience, were you satisfied with the product? We remain at your disposal for any comments!
A
Rating: 1 out of 5
The delivery was fast.
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Response from clip-zip.com
Hello, our attention has been drawn to your bad experience, were you satisfied with the product? We remain at your disposal for any comments!
A
Rating: 1 out of 5
Easy navigation but color not respected
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A
Rating: 1 out of 5
The zipper was unfortunately delivered incorrectly, it says on the packaging, F was included, unfortunately does not fit.
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A
Rating: 3 out of 5
The sliders matched my order and the corresponding models, however the teeth of my zipper are plastic and the sliders do not lock the links and therefore the zipper opens in the middle. I am a bit disappointed, because in my previous order, everything worked well, I think the problem comes more from the teeth of the zipper, as I cannot close the slider properly on the teeth.
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A
Rating: 1 out of 5
poor quality...
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A
Rating: 3 out of 5
I made a mistake in the size of the zipper and therefore the slider does not fit. I wrote through the contact section and no one responds to my inquiries and requests for advice!!!! It's a shame to have a contact section that does not allow contacting the manufacturer!!??
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A
Rating: 3 out of 5
I did not receive the right color.
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A
Rating: 1 out of 5
Order not received, no email response and customer service unreachable by phone. We want quality, we pay dearly, we buy in France and read the negative reviews, I request a refund from Paypal.
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A
Rating: 1 out of 5
Delivery not arrived yet
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A
Rating: 1 out of 5
I still haven't received my order
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A
Rating: 3 out of 5
On several occasions the site did not accept the postal code of my address: 54000 and I also had trouble validating my cart
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A
Rating: 3 out of 5
I paid an extra fee to receive my order in 48 hours. I placed my order on November 4, 2023. I received it on November 10, 2023. The deadline is not respected.
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A
Rating: 1 out of 5
Not recommended. Cheap junk and completely overpriced.
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A
Rating: 3 out of 5
The links to the blog do not work - Page not found 404. Too bad.
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A
Rating: 1 out of 5
A scam simply, I never received the ordered product and silence from customer service since...
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A
Rating: 1 out of 5
Order not received and impossible to reach someone by email or phone: no one answers the email and the phone constantly goes to voicemail during business hours.
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A
Rating: 1 out of 5
Package never received, no response to my complaint. I do not recommend this site.
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A
Rating: 3 out of 5
Hello, I am happy with the products and I like the zip clip concept. However, I was disappointed because I forgot a product in my order. It is not possible to cancel immediately after or to modify an order. I therefore contacted customer service who told me to reorder the missing product, and that my shipping costs would be waived. Since then, no news, despite two follow-ups. It's not about the two euros of shipping costs, but on principle that I am disappointed.
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