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A
Rating: 1 out of 5
Despite being the standard size for my jacket, the product did not match at all
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Customer reviews of clip-zip.com
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 13 109 published reviews
Summary of reviews
The store consistently delivers equipment and parts that customers find reliable and easy to use, with clear instructions and quick installation. They highlight fast and careful shipping, accurate product descriptions, and smooth online navigation that helps customers choose the right slider and confidently complete repairs in minutes. Customers praise practical and helpful guidance, including size advice, installation manuals, and support that makes repairs straightforward and successful. Overall, the experience is characterized by convenient site navigation, accurate items, quick delivery, and simple, effective installation that enables successful zipper repairs.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
I did not receive the order
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A
Rating: 1 out of 5
Super navigation, super delivery except that I did not receive what I ordered
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A
Rating: 3 out of 5
mixed review because one of the two references is so small that it is complicated to install. And the site does not specify that the fabric must be impeccable for the repair with the sleeve to be possible; as a result, I threw away what I had purchased. On the other hand, during another purchase, I bought the sliders that clip on and they are not satisfactory in my opinion. Before, there were real replacement sliders and it was better!!
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A
Rating: 3 out of 5
Waiting for the new slider, the one purchased lasted me a few months.... we'll see how long the new one lasts....
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A
Rating: 3 out of 5
Very good regarding the order, however I had a discount voucher following an exchange and I could not use it: the code for this voucher was refused on the grounds 'cannot be used for this order'
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A
Rating: 3 out of 5
I did not receive the ordered product. I made a return for exchange, I am waiting for the ordered product
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A
Rating: 1 out of 5
I ordered three different sizes, none work, impossible to reach customer service. I do not recommend this product at all.
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Response from clip-zip.com
Hello, We are sorry to hear that none of the sliders fit.. have you been able to contact [email protected] by email? By phone, it takes longer.. You can send us photos of the zipper to be repaired, that will help us more. Best regards, Clip&Zip
A
Rating: 3 out of 5
The principle is good, the support for choosing the size of the clip to take is also very good. However, even if the size is correct, the zip slides difficultly, and it disassembles when you pull up the zipper.
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A
Rating: 3 out of 5
Easy to understand
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A
Rating: 1 out of 5
still nothing received and no news
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A
Rating: 3 out of 5
Site ok
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A
Rating: 3 out of 5
Difficult to determine the size of the zip to repair even with the sheet to compare.
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A
Rating: 1 out of 5
The slider worked 2 times, then it was impossible to close the zipper. Avoid, better to change the zipper directly especially for the price of the slider given its quality of operation.
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A
Rating: 3 out of 5
the order arrived quickly. The product, however, does not really suit a tarp or an external boat protection cover. It is very abrasive; metal on plastic is not an ideal combination. Moreover, the loop used to hold the zip is too small for a 10mm closure. For almost 20 euros with shipping, might as well change the whole closure. Too bad
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A
Rating: 1 out of 5
For now, the review is bad because the received slider does not open. I made a complaint and am waiting for a response.
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A
Rating: 1 out of 5
nothing received
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Response from clip-zip.com
Hello, were you able to contact customer service to resolve this issue? We invite you to write to them at [email protected] to quickly find a solution!
A
Rating: 1 out of 5
order not yet received????????
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Response from clip-zip.com
Hello, were you able to get a response from customer service? because your tracking indicates it was delivered to the mailbox on June 7, if this is not the case write to us so we can resend your order.
A
Rating: 1 out of 5
The site is very well made to encourage you to place an order but when you receive the zip clip the troubles begin
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Response from clip-zip.com
Hello, what troubles did you encounter? We are here to help you, the customer service will be happy to assist you!
A
Rating: 3 out of 5
.... ...
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Response from clip-zip.com
Hello, feel free to contact us if you need help at [email protected]
A
Rating: 3 out of 5
Great site, shipped quickly but still haven't received it on June 2...
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A
Rating: 1 out of 5
Nothing received, despite a confirmed shipment on 22/5 under reference LJSYRGAUD
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A
Rating: 1 out of 5
Still haven't received my order
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A
Rating: 3 out of 5
It's a shame that my order was recorded while there was a stock shortage...
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A
Rating: 3 out of 5
The packaging of the product 'jean button' was open and one button was missing, as well as 2 studs. Since the package was intact, this did not happen during transport. The product was placed in the package like this.
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Response from clip-zip.com
Hello, did you report it to our customer service? They can correct this error immediately!
A
Rating: 1 out of 5
Poor indications on the site for choosing the zip.
The zip purchased does not match my closure
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The zip purchased does not match my closure
Response from clip-zip.com
We understand that it can sometimes be complicated to choose, if you wish you can write to us to find the right slider for your closure, we remain at your disposal.
A
Rating: 3 out of 5
I had the wrong zip code and immediately requested to change it before shipping, but my email was not taken into account.
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Response from clip-zip.com
Hello, this is not normal, were you able to reach someone?
A
Rating: 1 out of 5
Does not respond to messages after purchase
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A
Rating: 1 out of 5
SHAMEFUL, AVOID. The zipper on my jacket broke, it was specified size 8 which is what I wanted to order but on the site it was indicated to order based on the dimensions of the zipper and not the zip and that did not correspond so I ordered a number 5 which of course is unusable and I lost all my money. I really hope that since it is Sunday and I will contact them by phone tomorrow that the sales service will take this into account so that I can return the zipper which is 2 sizes too small and order an 8 instead. I will keep you informed on social media as I am a YouTuber.
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A
Rating: 1 out of 5
Did not receive the right slider
Very disappointed.
I ordered a size 8
I received a size 5!!!!
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Very disappointed.
I ordered a size 8
I received a size 5!!!!
A
Rating: 1 out of 5
The slider systematically unlocks when pulled. It's unusable.
I called the store 3 times without response.
I left 1 email. They asked me for photos of the zipper.
Once the photos were sent, silence. I sent 2 more emails that went unanswered.
Another scam.
Don't believe the good comments. Communication agencies are paid to increase customer satisfaction.
Translated reviews
I called the store 3 times without response.
I left 1 email. They asked me for photos of the zipper.
Once the photos were sent, silence. I sent 2 more emails that went unanswered.
Another scam.
Don't believe the good comments. Communication agencies are paid to increase customer satisfaction.
A
Rating: 1 out of 5
Very bulky, it does not correspond to a small nylon closure for a sleeveless solid color down jacket.
What to do; is there a smaller one
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What to do; is there a smaller one
A
Rating: 1 out of 5
Bad, it does not work
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A
Rating: 1 out of 5
Does not work at all, no interest, do not buy at all
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A
Rating: 1 out of 5
A brand new closure that no longer closes at all after a month. A closure concept that inevitably loosens over time since it is not locked. A customer service that does not respond after more than a month of waiting. No commercial gesture. In short, this brand is to be avoided and if you look on other shopping sites, you will notice that the ratings are also very bad.
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A
Rating: 3 out of 5
A phone inquiry was necessary
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A
Rating: 3 out of 5
delivery too long
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A
Rating: 1 out of 5
first order with a return due to an error. Never heard back or received a refund.... second order a pack with 2 sliders. The repair lasted 3 days. I do not recommend as there was no contact with customer service nor any email response after requesting information
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A
Rating: 3 out of 5
the products are very good except that the indicated promotion: 3 cases/sleeves purchased = 1 free was forgotten, I did not receive the one offered.
I had ordered 3 kits to get the fourth to have 2 kits in advance in case of problems.
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I had ordered 3 kits to get the fourth to have 2 kits in advance in case of problems.
A
Rating: 3 out of 5
The description needs to be improved to avoid buying something that ultimately cannot be used.
The precise dimensions of the items, more detailed photos.
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The precise dimensions of the items, more detailed photos.